Subject: Tech Support Candidate - Dipin Bhargava
From: Dipin Bhargava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 09:19:39 -0500

| | Tech Support Test

Name | Dipin Bhargava
E-mail | [email-masked]
Phone Number | (91) 8700242354
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Entab Infotech Pvt Ltd | Sr. Technical Support Executive | Currently Working | 32400
Previous Employer 1 | Alivenet Solutions Pvt Ltd | Technical Support Executive | Already Left |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will restart my device, then I will make sure if internet is properly working or not, then I will check if website is down for everybody or only for me as might be the issue with proxy server in that case.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Will swipe down phone's screen.
2. Touch and hold Bluetooth.
3. Will tap on Pair device option. If I'll not find pair device option then will check under available devices or tap MORE option to get my device connected with another device after entering pair device code

What according to you makes you a good candidate for customer service or technical support job?

1. Ownership
2. Positive attitude
3. Active Listener
4. Problem Solver

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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