Subject: Tech Support Candidate - Pranav Arya
From: Pranav Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 07:05:46 -0500

| | Tech Support Test

Name | Pranav Arya
E-mail | [email-masked]
Phone Number | (+91) 9205668317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Email support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technet | BDE | 1.5 years | 48 k
Previous Employer 1 | Icconnect | SNR technical support executive | 2 years | 34 k
Previous Employer 2 | Benovellient | Snr.technical support | 1.5 years | 28 k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all as a user I will delete all the cache files from the browser yet its problem is not solved then we will check through incognito mode if website will open then we will have to reset the browser or reinstall the browser  and before restalling again web browser my step would be to proceed and fix DNS. Therefore now it's going to work properly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we will switch on our speaker Bluetooth then we Will go to Bluetooth settings and switch on the Bluetooth mode after getting there will the list of all nearby available devices and the will choose our speaker Bluetooth...and  then firstly we will pair the devices then we connect to that device.

What according to you makes you a good candidate for customer service or technical support job?

Greeting warmly
Good listener
Understanding the situation and issues patiently.
Giving the maximum efforts to solve the problem
And never give up atitude
Giving customers satisfaction is my first priority.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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