Subject: Tech Support Candidate - Surya Prabha
From: Surya Prabha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 05:56:26 -0500

| | Tech Support Test

Name | Surya Prabha
E-mail | [email-masked]
Phone Number | (+91) 6381510825
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Coimbatore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kgisl | Senior process associate | Jan 2022 | 33000
Previous Employer 1 | Vserve ebusiness solutions | Customer process executive | June 2021 | 28000
Previous Employer 2 | Cognizant technology solutions | System executive | Dec 2020 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can check whether the site is allowed to open, or we can check in other browser If this site opens in other browser we can clear cookies and caches and restart the browser
If it doesn't open in any browsers we can check the proxy

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On mobile phone we have switch on the Bluetooth and also switch on the Bluetooth device, scan the nearable devices and we have to click on the available Bluetooth device name correctly to connect to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I'm a good candidate for both customer service and technical where I have interest to learn more things about the technical part.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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