Subject: Tech Support Candidate - Mahak Chopra
From: Mahak Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 02:39:44 -0500

| | Tech Support Test

Name | Mahak Chopra
E-mail | [email-masked]
Phone Number | (91) 9358873400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra , UP
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BYJUS | Student Success Specialist | | 29,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will  first  look for my connection if internet speed is proper. Then I will  check if website address is correct or not. If all this is correct then I will restart my system and will clear cache and cookies
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We will first turn on the speaker and Bluetooth of our mobile phone . After this we will look for all available device and will click on the particular device name to pair it.
What according to you makes you a good candidate for customer service or technical support job? | I have done bachelor in electronic engineering so I have some what knowledge related to this and also in my present job I am solving level 1 technical queries and also I have experience in handling irate customers
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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