Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 01:39:56 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (+91) 8968683262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Cisco router and switch

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tacon security system | Network engineer | | 12500
Previous Employer 1 | Ienergizer | Cce | | 28500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check the internet connection, if it is ok then click on start button , type cmd and select run as a administrator and then type command NETSH INT IP Reset and hit enterand then type command NETSH WINSOCK RESET and press enter and last type EXIT and hit enter and problem will be fixed
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the Bluetooth of the mobile and power on the Bluetooth speaker and then scan the devices in mobile Bluetooth , press the Bluetooth speaker name and finally it will connect
What according to you makes you a good candidate for customer service or technical support job? | Actually I have a technical knowledge about the product and I have an experience in technial field. Apart from this, I have a good listening skill, problem solving skill
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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