Subject: Daily performance summary for LiveSalesman team for Feb 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 09:05:14 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 4 | 42 | 7 | 53
Ali hazzaa | 0 | 0 | 28 | 2 | 30
Jok Kuol | 0 | 2 | 0 | 0 | 2
Hasan Nour | 1 | 7 | 5 | 4 | 17
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 5 | 29 | 1 | 35
Doaa Almutawa | 0 | 0 | 39 | 8 | 47
Jaber Almarri | 0 | 0 | 54 | 13 | 67
Rayan Suliman | 0 | 0 | 35 | 5 | 40
Grand Total | 1 | 20 | 232 | 40 | 293

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 25
| | Day of Delivery - Status | 16
| | Delayed Delivery (Furniture) | 22
| | Delivery Status | 39
| | Missing items\parts | 3
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 3
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 7
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 124
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | Other Enquiry | (blank) | 5
| | Offers | 21
| | Payment Methods | 5
| | Promo Code | 2
| | Store Location | 3
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 5
| Product Related | (blank) | 7
| | Product Specification | 24
PreSales Total | | | 76
Grand Total | | | 205

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 1 | 1 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 19 | 20 | 5 | 17 | 7 | 30 | 98
! Hassan Saeed | 1 | 1 | 0 | 7 | 2 | 2 | 13
Malek Hosan | 4 | 9 | 2 | 0 | 0 | 5 | 20
Naji Shabanh | 10 | 3 | 0 | 4 | 3 | 11 | 31
Ali Ibraheem | 0 | 6 | 2 | 3 | 4 | 6 | 21
Mohiuddin Lsm | 16 | 2 | 1 | 1 | 3 | 7 | 30
Waseem Ahemad . Khan | 0 | 0 | 0 | 2 | 3 | 1 | 6
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 8 | 2 | 3 | 6 | 4 | 6 | 29
Rayan Suliman | 6 | 0 | 1 | 8 | 3 | 3 | 21
Doaa Almutawa | 18 | 2 | 0 | 8 | 0 | 1 | 29
Khaled Sufian | 0 | 0 | 0 | 1 | 1 | 0 | 2
Abdulilah Alorefaj | 0 | 1 | 1 | 1 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 13 | 6 | 0 | 0 | 0 | 0 | 19
Jaber Almarri | 22 | 3 | 0 | 0 | 0 | 0 | 25
Asma Alotaibi | 5 | 1 | 0 | 0 | 0 | 0 | 6
Grand Total | 122 | 56 | 15 | 59 | 30 | 75 | 357

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 0 | 1 | 2 | 5 | 9
Hasan Nour | 7 | 11 | 4 | 6 | 2 | 17 | 47
Naji Shabanh | 1 | 0 | 0 | 0 | 0 | 2 | 3
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 2 | 3
Malek Hosan | 0 | 0 | 2 | 0 | 3 | 1 | 6
Ali hazzaa | 0 | 0 | 0 | 0 | 2 | 0 | 2
Abdulilah Alorefaj | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 1 | 0 | 0 | 8
Jaber Almarri | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 5 | 0 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 12 | 8 | 9 | 10 | 27 | 93

Please feel free to reach out for any further clarifications.