Subject: Daily performance summary for LiveSalesman team for Feb 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Feb 2022 09:01:14 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 2 | 0 | 1 | 5
Raghwendra Pratap Singh | 0 | 0 | 53 | 0 | 8 | 61
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 2 | 16 | 0 | 8 | 28
Hasan Nour | 13 | 0 | 0 | 0 | 0 | 13
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 8 | 38 | 0 | 0 | 46
Ankit Kumar | 0 | 5 | 13 | 0 | 2 | 20
Aws Adra | 0 | 4 | 34 | 0 | 0 | 38
Waseem Ahemad . Khan | 0 | 2 | 4 | 0 | 0 | 6
Alhamzi Mohammed | 0 | 0 | 4 | 0 | 0 | 4
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 21 | 164 | 0 | 19 | 222

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 5
| | Delivery Status | 17
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 47
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Store Availability | 6
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | Product Specification | 41
PreSales Total | | | 51
Grand Total | | | 101

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 3 | 0 | 1 | 0 | 1 | 5
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 0 | 3 | 0 | 0 | 0 | 3
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 4 | 4 | 4 | 0 | 0 | 0 | 12
Mohammed Ali | 15 | 4 | 0 | 0 | 0 | 0 | 19
Mosab Mohammed Abdalla Nasreldin | 4 | 7 | 0 | 0 | 0 | 0 | 11
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 27 | 18 | 8 | 1 | 1 | 1 | 56

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 1 | 2 | 18 | 23
Ankit Kumar | 9 | 2 | 0 | 1 | 1 | 29 | 42
Abu Sufian | 19 | 3 | 2 | 4 | 0 | 22 | 50
Jok Kuol | 5 | 3 | 1 | 7 | 1 | 8 | 25
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 4 | 3 | 2 | 1 | 1 | 6 | 17
Waseem Ahemad . Khan | 8 | 8 | 2 | 3 | 1 | 9 | 31
Alhamzi Mohammed | 0 | 0 | 1 | 3 | 1 | 8 | 13
Raghwendra Pratap Singh | 2 | 1 | 1 | 0 | 2 | 3 | 9
Aws Adra | 14 | 0 | 1 | 2 | 0 | 0 | 17
Grand Total | 63 | 20 | 10 | 22 | 9 | 105 | 229

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 1 | 0 | 2 | 5
Mohammed Ali | 1 | 1 | 0 | 0 | 0 | 13 | 15
Ankit Kumar | 2 | 0 | 1 | 0 | 0 | 6 | 9
Murtaza Kutiyanawala | 0 | 1 | 0 | 1 | 2 | 22 | 26
Jok Kuol | 5 | 2 | 0 | 3 | 2 | 11 | 23
Raghwendra Pratap Singh | 2 | 1 | 1 | 0 | 2 | 4 | 10
Aws Adra | 0 | 0 | 0 | 1 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 0 | 2 | 0 | 1 | 0 | 3
Waseem Ahemad . Khan | 0 | 1 | 0 | 2 | 0 | 0 | 3
Grand Total | 12 | 6 | 4 | 8 | 7 | 59 | 96

Please feel free to reach out for any further clarifications.