Subject: JayWay Chat Audits
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 11 Feb 2022 04:59:02 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R743XGNT2G (Jason ): Chat was handled well and answered customer's queries and questions effectively. 

Chat ID: R753XL28CJ (Jason ): Incomplete chat, the customer did not respond after the initial response and then the chat was closed. 

Chat ID: R743XGNT2G (Jason ): Chat was handled pretty well however there was no need to ask for the no. of pax/passengers as he informed in his first response that he is a solo traveler. Please respond after going thru the customer's responses/queries and ask/answer accordingly. 

Chat ID: R783FXXIVQ (Harsh ): Chat was handled perfectly well and as per the process guidelines and expectations. 

No missed/abandoned chats 

Thanks and Regards, 

Amit