Subject: Tech Support Candidate - Sayan Ghosh
From: Sayan Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Feb 2022 04:05:23 -0500

| | Tech Support Test

Name | Sayan Ghosh
E-mail | [email-masked]
Phone Number | (91) 7686853254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wep Solutions Ltd | Support Executive | Currently Working | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.See if the problem is on your End or Theirs
2.Browse a Cached Version of the page
3.Disable Add-ons and other interfering software
4.check Another Browser or Incognito Window
5.Fix the DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Atfirst switch on the Bluetooth speaker.
2.after that Switch on Mobile Bluetooth.
3.after this search the Bluetooth speaker name.
4.then Click on it, it will be connect

What according to you makes you a good candidate for customer service or technical support job? | It's all about your attitude in addition to your academic qualification like you should be soft spoken good listener problem solver helpful
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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