Subject: Ticket re-opened - [#5219] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 11 Feb 2022 08:25:03 +0000

Hi Pritish Nandi,  Ticket “#5219 – Virtual App Support - Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219 to view the ticket.  Ticket comment   

 

 

 

 

 

 
Beste Dear Julie, 

 

Thank you for your follow up message, the system is currently displaying the virtual lessons! 
 
My colleaque informed me that he had still issues yesterday but we have found a way to  get it back online. 

 
 
The very first box and the one you had created for us couldn't synch with the desktop scheduler.  
 
So my colleaque had created a new one that immidiatly got in synch and now the system is back online. 

 
 
Thank you for your advice and quick support/ possible solutions! 

 

 

 
 
Kind regards,

 

 
Bram Ottens

 
 
Team Ron Haans Stadskanaal

 

 

 

 
 
:  
       Beneluxlaan 2A  |  [email-masked] 
  | :    Ronhaans.nl 
  | : 
   0599-655008 

 
         9502 CT Stadskanaal 

     (tegenover de JUMBO)  

 

Bereikbaar op de volgende tijdstippen:

 
 
Maandag - vrijdag      09.00 - 12.00 

 

 

 

 

 

  
 Van: Les Mills International <[email-masked]> 
Verzonden: donderdag 10 februari 2022 19:39 
Aan: Stadskanaal | Sportcentrum Ron Haans <[email-masked]> 
Onderwerp: Re: Virtual App Support - Les Mills

 

 Hi Bram, 
 ​ 
 
 Following up here - did you need further assistance? 
 ​ 
 Thanks! 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219

 

 
 
 On Thu, 10 Feb at 7:42 AM 
, Les Mills International <[email-masked]> wrote:
 
 Hi Bram, 
 ​ 
 
 Glad to hear you were able to sign in! Unfortunately you will need to set your schedule to match Studio 1. ​ 
 ​ 
 
 Let us know your questions, thanks! 
 Julie 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219  

 

 

 
 On Thu, 10 Feb at 6:21 AM 
, Bram <[email-masked]> wrote:

 

 

 

 

 

 
 
Dear Julie, 

 

Thank you for your message, i have tried this immidiatly, en i was able to log in! 
 
Except my scheduler on the ipad for studio 4 is empty, the studio on the desktop is studio 1 with the active studio, is it possible to change this or do i need to set all my lessons in studio 4? 

 
 
Met sportieve groet,

 

 
Bram Ottens

 
 
Team Ron Haans Stadskanaal

 

 

 

 
 
:  
       Beneluxlaan 2A  |  [email-masked] 
  | :    Ronhaans.nl 
  | : 
   0599-655008 

         9502 CT Stadskanaal 

     (tegenover de JUMBO)  

 

Bereikbaar op de volgende tijdstippen:

 
 
Maandag - vrijdag      09.00 - 12.00 

 

 

 

 

 

 
 
 Van: Les Mills International <[email-masked]> 
Verzonden: woensdag 9 februari 2022 18:12 
Aan: Stadskanaal | Sportcentrum Ron Haans <[email-masked]> 
Onderwerp: Re: Virtual App Support - Les Mills  

 
 
 Hi Bram, 
 ​ 
 I've just created that studio for you - it is named 
Studio 4 - New GX Studio  
 ​ 
 
 Let us know how you get on - thanks! 
 Julie 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219  

 

 
 On Thu, 10 Feb at 1:21 AM 
, Les Mills International <[email-masked]> wrote:
 
 Hi Bram, 
 ​ 
 ​Sure,
 allow us to check this and get back to you.  
 ​ 
 
 ​Thank you for your patience and understanding.  
 ​ 
 Kind Regards, 
 Pritish 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219