Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 11 Feb 2022 08:25:03 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0)">
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<span style="font-family:Calibri,sans-serif; font-size:11pt"><b>Beste Dear Julie,</b></span><br>
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Thank you for your follow up message, the system is currently displaying the virtual lessons!</div>
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My colleaque informed me that he had still issues yesterday but we have found a way to  get it back online.</div>
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The very first box and the one you had created for us couldn't synch with the desktop scheduler. </div>
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So my colleaque had created a new one that immidiatly got in synch and now the system is back online.</div>
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Thank you for your advice and quick support/ possible solutions!</div>
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<b><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Kind regards,</span></b>
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<span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><b>Bram Ottens</b></span>
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<span style="font-family:Calibri,Helvetica,sans-serif; color:red; font-size:11pt; line-height:normal"><b><i>Team Ron Haans Stadskanaal</i></b></span>
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<span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><b style="line-height:normal"><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:black"><b><img class="EmojiInsert" style="margin:0px; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY0MzQ2OTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.yPs8VVi9o6aVqncecdC6iYLvHhozeYRniQokyih8Zs8"></b></span><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)"><b>:</b></span><span style="margin:0px; font-weight:400; font-size:11.5pt; font-family:Verdana,sans-serif; color:black"><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)"> </span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)"> 
       </span></span><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)">Beneluxlaan 2A  | </span><img class="EmojiInsert" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY0MzQ2OTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.r9oPzNCfNmt3hT03ClAURmLBcSIZ2X_xk0GwwdWD_14"></b></span><span style='font-family:"Verdana",sans-serif'><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)"> </span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)">[email-masked]</span></a><span style='font-family:"Verdana",sans-serif'><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)"> 
  | </span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255)"><b><img class="EmojiInsert" style="margin:0px; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY0MzQ2OTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.UGFeVbduymY5I2ygw9-Mz4zV1ZetjattH8BBunT31gM"></b></span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); color:rgb(0,0,0)"><b>:</b></span><span style="margin:0px; font-family:Verdana,sans-serif; background-color:rgb(255,255,255)"><span style="color:rgb(0,0,0)"> </span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)">   </span></span><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); font-size:11pt; color:rgb(5,99,193)"><a href="https://www.ronhaans.nl/1/92/247-ron-haans-fitness-centrum-stadskanaal.html" style="margin:0px; font-family:Calibri,sans-serif; background-color:rgb(255,255,255)" rel="noreferrer"><span style="color:rgb(0,0,0)">Ronhaans.nl</span></a></span><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); font-size:11pt; color:rgb(0,0,0)"> 
  | </span><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); font-size:11pt; color:rgb(5,99,193)"><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255)"><b><img class="EmojiInsert" style="margin:0px; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTY0MzQ2OTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.WPtj8x1EkvKvG3WFIZQmRo5dTJaS70lBv8e5JOlePTo"></b></span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255)"><b>:</b></span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255)"> 
   0599-655008</span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255); text-indent:35.4pt"> </span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:black; background-color:rgb(255,255,255); text-indent:35.4pt">
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<span style="font-size:11pt; color:rgb(0,0,0); text-indent:35.4pt; font-family:Calibri,Helvetica,sans-serif">         9502 CT Stadskanaal </span>
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<i><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Bereikbaar op de volgende tijdstippen:</span></i>
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<i><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Maandag - vrijdag      09.00 - 12.00</span></i><i style="font-size:11pt; font-variant-ligatures:inherit; font-variant-caps:inherit; font-weight:inherit"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"> </span></i>
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<div>Van: Les Mills International &lt;[email-masked]&gt;<br>
<b>Verzonden:</b> donderdag 10 februari 2022 19:39<br>
<b>Aan:</b> Stadskanaal | Sportcentrum Ron Haans &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills
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<div>Hi Bram,</div>
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<div dir="ltr">Following up here - did you need further assistance?</div>
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<div dir="ltr">Thanks!<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219</a>
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<blockquote class="x_freshdesk_quote">On Thu, 10 Feb at 7:42 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div>Hi Bram,</div>
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<div dir="ltr">Glad to hear you were able to sign in! Unfortunately you will need to set your schedule to match Studio 1. ​</div>
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<div dir="ltr">Let us know your questions, thanks!</div>
<div dir="ltr">Julie<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219</a> </div>
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<blockquote class="x_freshdesk_quote">On Thu, 10 Feb at 6:21 AM <span class="x_separator">
, Bram &lt;[email-masked]&gt; wrote:
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<span style="font-family:Calibri,sans-serif; font-size:11pt"><b>Dear Julie,</b></span><br>
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Thank you for your message, i have tried this immidiatly, en i was able to log in!</div>
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Except my scheduler on the ipad for studio 4 is empty, the studio on the desktop is studio 1 with the active studio, is it possible to change this or do i need to set all my lessons in studio 4?</div>
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<b><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Met sportieve groet,</span><span style='font-family:"Verdana",sans-serif'><span style=""></span></span></b>
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<span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><b>Bram Ottens</b></span>
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<span style="font-family:Calibri,Helvetica,sans-serif; color:red; font-size:11pt; line-height:normal"><b><i>Team Ron Haans Stadskanaal</i></b></span>
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<span style="font-size:11pt; color:rgb(0,0,0); text-indent:35.4pt; font-family:Calibri,Helvetica,sans-serif">         9502 CT Stadskanaal </span>
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<div>Van: Les Mills International &lt;[email-masked]&gt;<br>
<b>Verzonden:</b> woensdag 9 februari 2022 18:12<br>
<b>Aan:</b> Stadskanaal | Sportcentrum Ron Haans &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills </div>
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<div>Hi Bram,</div>
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<div dir="ltr">I've just created that studio for you - it is named <span style="color:rgb(8,7,7); font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:nowrap; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">
Studio 4 - New GX Studio</span> </div>
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<div dir="ltr">Let us know how you get on - thanks!</div>
<div dir="ltr">Julie<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Thu, 10 Feb at 1:21 AM <span class="x_x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div>Hi Bram,</div>
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<div dir="ltr">​<span style='color:rgb(0,0,0); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none'>Sure,
 allow us to check this and get back to you.</span> </div>
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<div dir="ltr">​Thank you for your patience and understanding. </div>
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<div dir="ltr">Kind Regards,</div>
<div dir="ltr">Pritish</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219</a> </div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219