Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 11 Feb 2022 05:03:37 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div>I need help please. My app isn’t working and I need it to teach my class. Please call me!<br><br>
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<div dir="ltr">All the best to you and yours!<div><br></div>
<div>Amy McCarthy </div>
<div>954-649-8715</div>
<div>[email-masked]</div>
<div>Sky Realty </div>
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<div><font style="background-color: rgba(255, 255, 255, 0)">I am licensed to do business in the state of Texas by the Texas Real <br>Estate Commission - License #735703</font></div>
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<div><font style="background-color: rgba(255, 255, 255, 0)"><i><img src="https://docs.google.com/uc?export=download&amp;id=1K_YDT_z-5yulJzYsv5gDO9duVUMYcDyZ&amp;revid=0B7g-UWfLNFz-bW81bzJKRkFFcURGeVZidnZhY0JKampORExVPQ" width="96" height="68">Never accept any instructions from me that tell you how and where to send money. Scams such as this are common and I do not want anyone I know to be a victim of such scams.</i><br><br><b>CONFIDENTIALITY NOTICE:</b> This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited.  If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further.  If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.<font>  </font></font></div>
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<div>On Feb 10, 2022, at 8:54 AM, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Amy,</div>
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<span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>Thank you for reaching out to us today.</span><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' dir="ltr">We are the support group for the LES MILLS Virtual App. It looks like you are looking for support with the Les Mills Releases App.</span><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>For Releases App support, please contact your local Les Mills office who are equipped to help you.</span><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>If you need help with the LES MILLS Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked])</span><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.</span><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>You can also find your username in the Virtual App. Please follow the steps below.</span><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>1.Unlock the padlock to the top right of the App</span><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>2.Navigate to SETTINGS</span><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>3. The username is to the left under 'Account'</span><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>We’ll close this ticket now but feel free to reply to this message with your Virtual username if it’s Virtual support that you need.</span><br style='box-sizing: border-box; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>
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<div><font>Many thanks, </font></div>
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<font dir="ltr">Pritish</font><br>
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<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2927" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2927</a>
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                            On
                            Fri, 11 Feb at  3:26 AM
                            <span class="separator">,  Amy McCarthy &lt;[email-masked]&gt;  wrote:
                            <div>My app is not working on my phone? I need some technical help please.<br><br>
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<div dir="ltr">All the best to you and yours!<div><br></div>
<div>Amy McCarthy </div>
<div>954-649-8715</div>
<div>[email-masked]</div>
<div>Sky Realty </div>
<div><br></div>
<div>
<div><font style="background-color: rgba(255, 255, 255, 0)">I am licensed to do business in the state of Texas by the Texas Real <br>Estate Commission - License #735703</font></div>
<div><span style="background-color: rgba(255, 255, 255, 0)"><br></span></div>
<div><font style="background-color: rgba(255, 255, 255, 0)"><i><img src="https://docs.google.com/uc?export=download&amp;id=1K_YDT_z-5yulJzYsv5gDO9duVUMYcDyZ&amp;revid=0B7g-UWfLNFz-bW81bzJKRkFFcURGeVZidnZhY0JKampORExVPQ" width="96" height="68">Never accept any instructions from me that tell you how and where to send money. Scams such as this are common and I do not want anyone I know to be a victim of such scams.</i><br><br><b>CONFIDENTIALITY NOTICE:</b> This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited.  If you are not the intended recipient, please contact the sender by reply e-mail, destroy all copies of the original message, and do not disseminate it further.  If you are the intended recipient but do not wish to receive communications through this medium, please advise the sender immediately.<font>  </font></font></div>
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<div>On Nov 4, 2019, at 7:50 AM, Amy McCarthy &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">So it’s my les mills releases app that is not opening on my new phone. <div>Amy McCarthy</div>
<div>954-649-8715<br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On Nov 4, 2019, at 7:02 AM, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Amy,<br><br>Thanks for reaching out to us.<br><br>In order to assist you with solution we need following information from you:<br><br>- What is your username?<br>- Which of the following App are you trying to log in: Les Mills Virtual App, Les Mills On Demand or Les Mills Releases App or any other (please, specify)?<br><br>Also, it would be really helpful if you would describe the issue more clearly and share a screenshot with an error message you might be getting.<br><br>Looking forward to hear from you.<br><br>Best Regards,<br>Amira<br>Customer Services<br>Les Mills Virtual App <br>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2927" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/2927</a>
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              On
              Tue, 5 Nov at  1:24 AM
              <span class="separator">,  Amy McCarthy &lt;[email-masked]&gt;  wrote:
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<h2>Submitted data</h2>
<div>The following data was submitted.</div>
<div class="data-container"><table class="table">
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<th>Field name</th>
<th>Submitted data</th>
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<th>Email address</th>
<td dir="ltr">[email-masked]</td>
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<th>your name</th>
<td dir="ltr">Amy McCarthy</td>
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<th>Text box</th>
<td>I got a new phone and I’m teaching at 9 am this morning and it is saying I have too many devices. I need all iPads removed so I can get my new phone to open the leacmills app.</td>
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<th>Question</th>
<td>I need technical support</td>
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<th>Customer</th>
<td>No</td>
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<th>Username</th>
<td></td>
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<th>Comments</th>
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<th>utm_code</th>
<td></td>
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<th>utm_campaign</th>
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