Subject: Tech Support Candidate - Sanpreet Singh
From: Sanpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 22:52:38 -0500

| | Tech Support Test

Name | Sanpreet Singh
E-mail | [email-masked]
Phone Number | (98778) 46482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP
Cable boxes

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eclerx | Analyst | 8th March | 20,500
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check what is the error,then i will check with my Mobile data/Wifi if it is connected or not and if it is connected is there any error message on that wifi or not(example-Connected without internet).

I will also check with website address once again, and refresh it if required.

I will try on different web browser,if it won’t work will contact website owner

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth on your phone.
2.Turn the speaker it will automatically activate its Bluetooth itself.
3.Search for the Bluetooth name of speaker on the phone
4When name pop-ups,go for pairing.Once done it will be connected

What according to you makes you a good candidate for customer service or technical support job? | I love to interact and help people as we have to do the same in this job,As i am technical sounded person I believe i can help people with thier issues while patiently listening them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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