Subject: Daily performance summary for LiveSalesman team for Feb 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Feb 2022 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 10 | 0 | 0 | 10
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 22 | 2 | 24
Doaa Almutawa | 0 | 0 | 66 | 11 | 77
Mohiuddin Lsm | 0 | 2 | 30 | 11 | 43
Malek Hosan | 0 | 1 | 12 | 1 | 14
Hasan Nour | 0 | 1 | 4 | 2 | 7
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanazi | 0 | 2 | 0 | 0 | 2
Khaled Sufian | 0 | 4 | 2 | 0 | 6
Naji Shabanh | 0 | 3 | 30 | 10 | 43
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 0 | 52 | 18 | 70
Jaber Almarri | 0 | 0 | 58 | 11 | 69
Rayan Suliman | 0 | 0 | 47 | 5 | 52
! Hassan Saeed | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 26 | 323 | 72 | 421

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 40
| Delivery Related | (blank) | 37
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 20
| | Delayed Delivery (HH) | 2
| | Delivery Status | 64
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | (blank) | 5
| | Cancelation | 5
| | Refunds after Return | 9
Customer Services Total | | | 194
No Answer | No Answer | (blank) | 3
| | No Answer | 10
No Answer Total | | | 13
PreSales | Other Enquiry | (blank) | 1
| | Offers | 24
| | Payment Methods | 4
| | Promo Code | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 5
| Product Related | (blank) | 5
| | Product Specification | 7
PreSales Total | | | 50
Grand Total | | | 257

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 1 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 25 | 12 | 6 | 15 | 8 | 29 | 95
! Hassan Saeed | 2 | 0 | 0 | 10 | 2 | 2 | 16
Malek Hosan | 9 | 8 | 1 | 0 | 0 | 6 | 24
Naji Shabanh | 13 | 0 | 0 | 5 | 2 | 10 | 30
Mohiuddin Lsm | 12 | 2 | 0 | 3 | 1 | 7 | 25
Waseem Ahemad . Khan | 0 | 0 | 0 | 3 | 2 | 2 | 7
Ali Ibraheem | 6 | 3 | 0 | 4 | 3 | 3 | 19
Doaa Almutawa | 15 | 1 | 2 | 7 | 0 | 2 | 27
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali hazzaa | 7 | 3 | 3 | 6 | 3 | 6 | 28
Rayan Suliman | 4 | 0 | 7 | 4 | 4 | 2 | 21
Khaled Sufian | 0 | 0 | 0 | 1 | 1 | 0 | 2
Abdulilah Alorefaj | 2 | 1 | 0 | 1 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 23 | 1 | 0 | 0 | 0 | 0 | 24
Jaber Almarri | 11 | 3 | 0 | 0 | 0 | 0 | 14
Asma Alotaibi | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 135 | 34 | 19 | 60 | 26 | 72 | 346

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 2 | 1 | 2 | 5 | 11
Hasan Nour | 8 | 3 | 6 | 3 | 1 | 9 | 30
Naji Shabanh | 2 | 0 | 0 | 0 | 0 | 2 | 4
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 2 | 3
Malek Hosan | 1 | 4 | 0 | 0 | 2 | 1 | 8
Ali hazzaa | 0 | 0 | 0 | 0 | 2 | 0 | 2
Abdulilah Alorefaj | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 1 | 0 | 0 | 7
Jaber Almarri | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdulmajeed Alanazi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 7 | 10 | 6 | 8 | 19 | 74

Please feel free to reach out for any further clarifications.