Subject: Daily performance summary for LiveSalesman team for Feb 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Feb 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 3 | 18 | 0 | 3 | 26
Raghwendra Pratap Singh | 0 | 4 | 37 | 0 | 12 | 53
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 4 | 2 | 18 | 0 | 7 | 31
Mohammed Ali | 20 | 0 | 0 | 0 | 6 | 26
Abu Sufian | 0 | 9 | 40 | 0 | 0 | 49
Ankit Kumar | 0 | 3 | 20 | 0 | 0 | 23
Aws Adra | 0 | 6 | 46 | 0 | 0 | 52
Waseem Ahemad . Khan | 0 | 6 | 14 | 0 | 0 | 20
Amir Aziz | 0 | 0 | 0 | 20 | 0 | 20
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 27 | 33 | 193 | 20 | 28 | 301

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 21
| Delivery Related | Damage during delivery | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 19
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 1
| | Return Request Initiation | 3
Customer Services Total | | | 66
Live Sales | (blank) | (blank) | 1
| Pre-Sale | Help placing new order | 1
Live Sales Total | | | 2
Mattress Related Total | | | 2
No Answer Total | | | 2
Mattress Related | Post-Sales | Product Complaints | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 2
| | Offers | 1
| | Promo Code | 1
| | Store Availability | 9
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 2
| | Combo | 1
| | Product Specification | 72
PreSales Total | | | 93
Grand Total | | | 165

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 1 | 0 | 1 | 0 | 1 | 5
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 0 | 2 | 1 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 6 | 4 | 1 | 0 | 0 | 0 | 11
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 5 | 7 | 0 | 0 | 0 | 0 | 12
Mohammed Ali | 19 | 2 | 0 | 0 | 0 | 0 | 21
Grand Total | 32 | 17 | 2 | 1 | 1 | 1 | 54

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 1 | 4 | 18 | 25
Ankit Kumar | 10 | 2 | 0 | 2 | 0 | 31 | 45
Abu Sufian | 18 | 2 | 0 | 5 | 0 | 22 | 47
Jok Kuol | 9 | 1 | 3 | 5 | 1 | 8 | 27
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 6 | 3 | 1 | 0 | 2 | 7 | 19
Waseem Ahemad . Khan | 14 | 0 | 2 | 3 | 1 | 9 | 29
Alhamzi Mohammed | 0 | 0 | 3 | 1 | 1 | 8 | 13
Raghwendra Pratap Singh | 3 | 1 | 0 | 0 | 2 | 3 | 9
Aws Adra | 11 | 0 | 1 | 2 | 0 | 0 | 14
Grand Total | 73 | 9 | 10 | 19 | 11 | 108 | 230

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 1 | 0 | 2 | 5
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 13 | 14
Ankit Kumar | 3 | 0 | 1 | 0 | 0 | 5 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 2 | 23 | 26
Jok Kuol | 5 | 1 | 1 | 3 | 1 | 11 | 22
Raghwendra Pratap Singh | 4 | 0 | 0 | 0 | 3 | 4 | 11
Aws Adra | 0 | 0 | 1 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 0 | 1 | 1 | 1 | 0 | 0 | 3
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 17 | 3 | 4 | 6 | 7 | 59 | 96

Please feel free to reach out for any further clarifications.