Subject: Tech Support Candidate - Mujeeb Ahmad
From: Mujeeb Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 13:00:46 -0500

| | Tech Support Test

Name | Mujeeb Ahmad
E-mail | [email-masked]
Phone Number | (+91) 9045067677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Data Associate | Present | 25k
Previous Employer 1 | Startek | Customer service executive | 6th of Sept 2021 | 18k
Previous Employer 2 | Fame media | Digital Marketing | 2 Feb 2020 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would check my internet connection, if internet is okay then I will check my Domain Address even if it doesn't work I would try to open the same domain in other browsers or devices if the problem is still there, then it's not the problem with my system, this is the problem with the web address, may be website is down or under maintenance.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the speakers and enable my Bluetooth once I find it in the device list I will click on name of the speaker
What according to you makes you a good candidate for customer service or technical support job? | I am very passionate about the technology related to computer and other devices, I always try to learn about the updates and tech support I am very much familiar with the on going technologies
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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