Subject: Re: Confirmation Calls are critical
From: Saurabh Dadu <[email-masked]>
To: Release Concierge <[email-masked]>, Rona Galangi <[email-masked]>, release <[email-masked]>
Cc: Linda Townsend <[email-masked]>, Rebecca Dybala <[email-masked]>
Date: Thu, 10 Feb 2022 17:14:06 +0000

Hi Kris,

Thanks for your email. I spoke with Rona. It appears for Tuesdays we only have one rep scheduled to work. Which means if we disconnect them from incoming lines, and put them on outbound lines, they would miss any incoming calls.

Having said that, we have now explained to the team this must be done everyday including on tuesdays.

Apologies for the trouble.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Release Concierge <[email-masked]>
Sent: 10 February 2022 10:29 PM
To: Rona Galangi <[email-masked]>; Saurabh Dadu <[email-masked]>; release <[email-masked]>
Cc: Linda Townsend <[email-masked]>; Rebecca Dybala <[email-masked]>
Subject: Confirmation Calls are critical

Hi team,
It appears that most confirmation calls were not done for yesterday or today.
We want to let you know that it is critical that these are done because we've had 2 no-shows over the 2 days.

Thank you.

Kris