Subject: Tech Support Candidate - Abhijeet Thakur
From: Abhijeet Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 10:21:36 -0500

| | Tech Support Test

Name | Abhijeet Thakur
E-mail | [email-masked]
Phone Number | (+91) 9992737810
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Cloud Support & Exchange

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Technical Advisor | NA | 50000/-
Previous Employer 1 | Adobe | Senior Technical Ops Consultant | 08/2021 | 35000/-
Previous Employer 2 | Convergys | Technical Support Engineer | 09/2020 | 20000/-

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Try with another browser (Incase if the issue is with a specific browser
2) Disconnect & Reconnect to the network
3) Restart the router
4) Delete cache
5) Reset the browser
6) Update driver
7) Try flushdns command

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth on phone
2) Make sure the visibility is turned on.
3) Turn on the speaker
4) Check if speaker has a separate Bluetooth button and make sure it is on
5) Under the available devices on phone it will show the speaker's Bluetooth name.
6) Click on it and the speaker will be connected to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | As I have been a part of Technical support for a while now. I have good technical skills, Problem solving skills, I have the key skill of getting into customers shoes and helping them with the issue. I don't get panic at tough situations and I have experience of handling frustrated customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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