Subject: Tech Support Candidate - Pratap singh Solanki
From: Pratap singh Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 09:59:46 -0500

| | Tech Support Test

Name | Pratap singh Solanki
E-mail | [email-masked]
Phone Number | (91) 9024839040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotech ltd | Technical associate | | 18000
Previous Employer 1 | Progressive infotech | Resident Engineer | 17nov 2020 | 12500
Previous Employer 2 | Yashi system | Resident Engineer | 30nov 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check internet is connected or not then check if url is wrong and sometimes it's not browsing when proxy settings changed.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Trun on bluetooth on both devices and search the device.when you are able to see the the device witch you want to connect just paired it and if it's password protected then enter the password.
What according to you makes you a good candidate for customer service or technical support job? | I have enough experience as technical support around 10 year's.i am very good in costumers support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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