Subject: Tech Support Candidate - Vivek Yadav
From: Vivek Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 07:50:40 -0500

| | Tech Support Test

Name | Vivek Yadav
E-mail | [email-masked]
Phone Number | (+91) 8090266304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 34
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Router & switch

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent E-services | CSA | Today | 15800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will restart device first.
2.We will clear cache & cookies from browser.
3.We will check internet connection.
4. We will check website down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We will turn on Bluetooth speaker.
2. We will select Bluetooth mode.
3. We will turn on Bluetooth on Mobile phone.
4. We will click on the name of Bluetooth speaker.
5. Then we will click on connect.

What according to you makes you a good candidate for customer service or technical support job? | Resolving problem in first time
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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