Subject: JayWay Chat Audits
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 10 Feb 2022 04:55:43 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R7819JTJXI (Jason ): Jason "Turkey" is not one of the destinations that we cater to, please check the website and refer to it while handling chats, we have Greece as one of the destinations that we cater to, and please use verbiages like " Thanks for the information. I will forward your concern to our Travel Expert so that they can assist you with your requirements soon. instead of " thanks for the info , i will forward this now and get in touch with you again soon.." 

Chat ID: R7D2G6LHXI (Harsh ): Missed to answer customers's questions and carried on with the lead generation questions. Please answer cust omer's queries first " Not quite ready. What is status of planning travel to Lithuania with the situation on Ukraine border? 

Chat ID: R7F2RI2C86 (Harsh ): Chat was handled pretty well and as per process expectations. 

No missed/abandoned chats 

Thanks and Regards, 
Amit