Subject: Tech Support Candidate - Ritesh Jaiswal
From: Ritesh Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 03:11:23 -0500

| | Tech Support Test

Name | Ritesh Jaiswal
E-mail | [email-masked]
Phone Number | (+91) 8093284729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Darbhanga
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Terracis technologies limited | Service delivery engineer | NA | 27428
Previous Employer 1 | Hughes communication india limited | Project coordinator | 17 nov 2017 | 13528
Previous Employer 2 | Hitachi payments private limited | Helpdesk executive | 2 march 2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check whether the pc having internet connection or not if internet is there I will check for public dns

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on the bluetooth
2. Search the device for connection.
3.pair the device with mobile.

What according to you makes you a good candidate for customer service or technical support job? | Issue resolving skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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