Subject: Tech Support Candidate - Vikas Gahlot
From: Vikas Gahlot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 02:54:15 -0500

| | Tech Support Test

Name | Vikas Gahlot
E-mail | [email-masked]
Phone Number | (+91) 9810924754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Administrator | 7 Feb 2022 | 18000+
Previous Employer 1 | Vserv infosystem pvt ltd | Desktop support Engineer | 19 dec 2019 | 13000
Previous Employer 2 | Accumech Solutions | Desktop support Engineer | 5 Jan 2019 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshoot steps are as follows:

1) Check the network connectivity is proper and cable is well connected or not.

2) Delete the cookies from browser.

3) Check the domain is added in compatibility
view.

4) Check the browser Settings on internet, local internet and trusted sites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to your mobile phone are as follows:

1) Enable a Bluetooth in your mobile and speaker.

2) Search the devices to connect by their name.

3) Do the pairing between both the devices to connect each other.

3) After connectivity, user is able to use devices.

What according to you makes you a good candidate for customer service or technical support job?

There are mainly two points are firstly, candidate  must have polite behaviour for customer service sometimes user gets tempered but candidate must have control on himself and ready to answer in proper manner.

Secondly, candidate must have proper knowledge to face the issues .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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