Subject: Tech Support Candidate - Shashi Bala
From: Shashi Bala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 02:00:00 -0500

| | Tech Support Test

Name | Shashi Bala
E-mail | [email-masked]
Phone Number | (91) 9999427463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indirapuram Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | QA | NA | 28
Previous Employer 1 | Tech Mahindra | Sr. QA | 30july2020 | 28
Previous Employer 2 | Irvine Sol pvt ltd | QA | 30Nov2018 | 28

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | To troubleshoot further, we need to check in he exact error we are getting. However as a common troubleshooting we will check the internet connectivity, restart the modem/ home router in case internet issues. Restart the computer. We can check if this is a secure website that needs to be accessed using 'https' secure connection. Further we need error code to troubleshoot further, it can be DND error, internet problems, browser related problems which can be fixed resetting browser and clearing cache cookies, etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We need to make sure the Bluetooth connectivity is turned on on both the devices. Later we can pair both the devices and connect from each other to transfer media or play audio  in between the devices.
What according to you makes you a good candidate for customer service or technical support job? | I'v been working in Lead and quality role in technical support projects from last 6 years so I carry vast knowledge in customer service technical support and customer satisfactions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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