Subject: Tech Support Candidate - Md Faiz Ahmed
From: Md Faiz Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 00:20:51 -0500

| | Tech Support Test

Name | Md Faiz Ahmed
E-mail | [email-masked]
Phone Number | (+91) 7004624856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro | Tech SME | 12 march 2022 | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. i will check if other websites are working or not ,if none of the website is working then there is issue with the internet then if will restart the modem.
2. In case only www.ndtv.com is not working then i will clear the cache memory (shortcut ::Ctrl + shift + del )
3. even after this if website is not working i will check if the site is down
4. try with different browser if site is not down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on speaker and set in paring mode.
2. Turn on mobile Bluetooth.
3. Go to Bluetooth setting in mobile and search for the device which you want connect.
4. once device is visible need to click on that and then a pop up will appear then click on pair.

What according to you makes you a good candidate for customer service or technical support job?

i have already an experience of support and also not only my education but also me as person is Tech savvy.
I always try to learn new things so that i will be up to date all the time.
i believe theoretical knowledge is not good enough for the tech support one needs to be good in practical also in which i believe i m best

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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