Subject: Tech Support Candidate - Om Prakash Jha
From: Om Prakash Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 00:14:30 -0500

| | Tech Support Test

Name | Om Prakash Jha
E-mail | [email-masked]
Phone Number | (+91) 7011949148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nangloi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | El Camino Software Pvt Ltd | CSE | 10 Nov 2021 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check internet connection. if Internet connect is working fine then, I will check for System Date. Because if system date is wrong internet will not work properly. If Internet connection and date is good. Then i will start troubleshooting .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your Mobile phone's Bluetooth.
Turn on your Bluetooth speaker.
Make your Bluetooth speaker on paring mode.
Search for available devices on your mobile phone.
Click on the Available Bluetooth Speaker to connect.

What according to you makes you a good candidate for customer service or technical support job?

For Customer Service
Good Communication skills is must.
And for Technical Support must have good technical knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |