Subject: Daily performance summary for LiveSalesman team for Feb 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ali hazzaa | 0 | 0 | 24 | 5 | 29
Mohiuddin Lsm | 0 | 6 | 58 | 4 | 68
Hasan Nour | 0 | 8 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 0 | 0 | 3
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 5 | 1 | 6
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanazi | 0 | 3 | 0 | 0 | 3
Asma Alotaibi | 0 | 1 | 59 | 5 | 65
Javed Aslam | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 1 | 0 | 0 | 1
Naji Shabanh | 0 | 7 | 10 | 2 | 19
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Abdulilah Alorefaj | 0 | 0 | 56 | 6 | 62
Abdullah Abuthnain | 0 | 0 | 44 | 21 | 65
Ali Ibraheem | 0 | 0 | 21 | 2 | 23
Doaa Almutawa | 0 | 0 | 65 | 4 | 69
Jaber Almarri | 0 | 0 | 40 | 8 | 48
Malek Hosan | 0 | 0 | 7 | 3 | 10
Grand Total | 1 | 32 | 389 | 61 | 483

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 23
| | Delayed Delivery (Furniture) | 16
| | Delayed Delivery (HH) | 3
| | Delivery Status | 53
| | Missing items\parts | 4
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 7
| | Refunds after Return | 7
Customer Services Total | | | 135
No Answer | No Answer | No Answer | 71
No Answer Total | | | 71
PreSales | Other Enquiry | Offers | 25
| | Payment Methods | 6
| | Promo Code | 2
| | Store Availability | 5
| | Store Location | 3
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 3
| Product Related | Product Specification | 18
PreSales Total | | | 65
Grand Total | | | 271

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 1 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 8 | 9
Hasan Nour | 24 | 9 | 8 | 11 | 13 | 29 | 94
! Hassan Saeed | 1 | 0 | 2 | 8 | 1 | 4 | 16
Malek Hosan | 12 | 3 | 0 | 0 | 1 | 5 | 21
Naji Shabanh | 5 | 0 | 1 | 4 | 3 | 9 | 22
Mohiuddin Lsm | 8 | 1 | 2 | 5 | 1 | 6 | 23
Waseem Ahemad . Khan | 0 | 0 | 0 | 4 | 1 | 2 | 7
Ali hazzaa | 6 | 4 | 3 | 5 | 3 | 7 | 28
Ali Ibraheem | 9 | 2 | 0 | 5 | 4 | 3 | 23
Doaa Almutawa | 10 | 0 | 7 | 3 | 0 | 2 | 22
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Rayan Suliman | 0 | 2 | 8 | 3 | 3 | 2 | 18
Khaled Sufian | 0 | 0 | 0 | 2 | 0 | 0 | 2
Abdulilah Alorefaj | 8 | 1 | 0 | 1 | 0 | 0 | 10
Alhamzi Mohammed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Abdullah Abuthnain | 27 | 0 | 0 | 0 | 0 | 0 | 27
Jaber Almarri | 10 | 0 | 0 | 0 | 0 | 0 | 10
Asma Alotaibi | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 130 | 22 | 31 | 52 | 30 | 80 | 345

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 2 | 1 | 3 | 5 | 13
Malek Hosan | 0 | 4 | 0 | 4 | 0 | 3 | 11
Javed Aslam | 2 | 0 | 1 | 1 | 0 | 4 | 8
Hasan Nour | 16 | 5 | 4 | 2 | 5 | 9 | 41
Naji Shabanh | 4 | 0 | 0 | 1 | 0 | 2 | 7
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 2 | 3
Ali hazzaa | 0 | 0 | 0 | 0 | 2 | 0 | 2
Abdulilah Alorefaj | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 1 | 0 | 0 | 5
Jaber Almarri | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdulmajeed Alanazi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 12 | 7 | 12 | 10 | 25 | 97

Please feel free to reach out for any further clarifications.