Subject: Daily performance summary for LiveSalesman team for Feb 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Feb 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 18 | 0 | 3 | 27
Raghwendra Pratap Singh | 0 | 0 | 46 | 0 | 8 | 54
Jok Kuol | 0 | 6 | 24 | 0 | 3 | 33
Mohammed Ali | 15 | 2 | 4 | 0 | 0 | 21
Abu Sufian | 0 | 11 | 30 | 0 | 4 | 45
Alhamzi Mohammed | 0 | 2 | 24 | 0 | 0 | 26
Ankit Kumar | 0 | 9 | 18 | 0 | 6 | 33
Aws Adra | 0 | 5 | 27 | 0 | 0 | 32
Amir Aziz | 0 | 0 | 0 | 8 | 0 | 8
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Abdulilah Alorefaj | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 36 | 191 | 8 | 24 | 279

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 9
| | Delivery Status | 34
| | Partial Delivery | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 66
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Store Availability | 8
| | Store Location | 2
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 52
PreSales Total | | | 69
Grand Total | | | 140

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 0 | 0 | 1 | 0 | 1 | 5
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 4 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 4 | 4 | 0 | 0 | 0 | 0 | 8
Mohammed Ali | 15 | 0 | 0 | 0 | 0 | 0 | 15
Mosab Mohammed Abdalla Nasreldin | 12 | 0 | 0 | 0 | 0 | 0 | 12
Grand Total | 34 | 9 | 0 | 2 | 0 | 1 | 46

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 1 | 1 | 4 | 17 | 25
Ankit Kumar | 12 | 0 | 2 | 2 | 1 | 31 | 48
Abu Sufian | 15 | 3 | 2 | 3 | 3 | 20 | 46
Jok Kuol | 10 | 1 | 4 | 4 | 1 | 8 | 28
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 2 | 2 | 1 | 7 | 17
Waseem Ahemad . Khan | 11 | 2 | 0 | 3 | 2 | 11 | 29
Alhamzi Mohammed | 2 | 1 | 2 | 1 | 1 | 8 | 15
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 2 | 3 | 6
Aws Adra | 8 | 1 | 0 | 2 | 0 | 0 | 11
Issam Tantori | 1 | 3 | 0 | 1 | 0 | 0 | 5
Grand Total | 65 | 13 | 13 | 19 | 15 | 107 | 232

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 1 | 0 | 2 | 5
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 15 | 19
Ankit Kumar | 3 | 1 | 0 | 1 | 0 | 6 | 11
Murtaza Kutiyanawala | 1 | 0 | 0 | 3 | 0 | 23 | 27
Jok Kuol | 6 | 1 | 2 | 2 | 1 | 13 | 25
Raghwendra Pratap Singh | 0 | 1 | 0 | 0 | 3 | 4 | 8
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 0 | 1 | 0 | 0 | 1 | 2
Issam Tantori | 0 | 0 | 0 | 0 | 1 | 0 | 1
Alhamzi Mohammed | 1 | 1 | 0 | 0 | 1 | 0 | 3
Waseem Ahemad . Khan | 4 | 0 | 2 | 0 | 0 | 0 | 6
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 24 | 4 | 5 | 7 | 6 | 65 | 111

Please feel free to reach out for any further clarifications.