Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 09 Feb 2022 17:21:17 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0)">
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<span style="font-family:Calibri,sans-serif; font-size:11pt"><b>Dear Julie,</b></span><br>
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Thank you for your message, i have tried this immidiatly, en i was able to log in!</div>
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Except my scheduler on the ipad for studio 4 is empty, the studio on the desktop is studio 1 with the active studio, is it possible to change this or do i need to set all my lessons in studio 4?</div>
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<b><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Met sportieve groet,</span><span style='font-family:"Verdana",sans-serif'><span style=""></span></span></b>
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<span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><b>Bram Ottens</b></span>
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<span style="font-family:Calibri,Helvetica,sans-serif; color:red; font-size:11pt; line-height:normal"><b><i>Team Ron Haans Stadskanaal</i></b></span>
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<span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><b style="line-height:normal"><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:black"><b><img class="EmojiInsert" style="margin:0px; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYyNjE0OTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8x3taC18AiHXcsOLImpSChv1zqbCRO3icozX2HiFY-c"></b></span><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)"><b>:</b></span><span style="margin:0px; font-weight:400; font-size:11.5pt; font-family:Verdana,sans-serif; color:black"><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)"> </span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)"> 
       </span></span><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)">Beneluxlaan 2A  | </span><img class="EmojiInsert" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYyNjE0OTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.DcVJSRo--k6vzqI8qNJCN8F5W5aQb8vj-kaKq0sKv9A"></b></span><span style='font-family:"Verdana",sans-serif'><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)"> </span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)">[email-masked]</span></a><span style='font-family:"Verdana",sans-serif'><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)"> 
  | </span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255)"><b><img class="EmojiInsert" style="margin:0px; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYyNjE1MDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.fqcd_LUieaJEMjuIAWLUWTp-e-xkA5LYwrRztjVOV4g"></b></span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); color:rgb(0,0,0)"><b>:</b></span><span style="margin:0px; font-family:Verdana,sans-serif; background-color:rgb(255,255,255)"><span style="color:rgb(0,0,0)"> </span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)">   </span></span><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); font-size:11pt; color:rgb(5,99,193)"><a href="https://www.ronhaans.nl/1/92/247-ron-haans-fitness-centrum-stadskanaal.html" style="margin:0px; font-family:Calibri,sans-serif; background-color:rgb(255,255,255)" rel="noreferrer"><span style="color:rgb(0,0,0)">Ronhaans.nl</span></a></span><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); font-size:11pt; color:rgb(0,0,0)"> 
  | </span><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); font-size:11pt; color:rgb(5,99,193)"><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255)"><b><img class="EmojiInsert" style="margin:0px; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYyNjE1MDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8KJY0WckFi5rVLYmy55ri4LkIL-3QOSnLZztTUYI6Iw"></b></span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255)"><b>:</b></span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255)"> 
   0599-655008</span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255); text-indent:35.4pt"> </span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:black; background-color:rgb(255,255,255); text-indent:35.4pt">
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<span style="font-size:11pt; color:rgb(0,0,0); text-indent:35.4pt; font-family:Calibri,Helvetica,sans-serif">         9502 CT Stadskanaal </span>
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<i><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Bereikbaar op de volgende tijdstippen:</span></i>
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<i><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Maandag - vrijdag      09.00 - 12.00</span></i><i style="font-size:11pt; font-variant-ligatures:inherit; font-variant-caps:inherit; font-weight:inherit"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"> </span></i>
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<div>Van: Les Mills International &lt;[email-masked]&gt;<br>
<b>Verzonden:</b> woensdag 9 februari 2022 18:12<br>
<b>Aan:</b> Stadskanaal | Sportcentrum Ron Haans &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills
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<div>Hi Bram,</div>
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<div dir="ltr">I've just created that studio for you - it is named <span style="color:rgb(8,7,7); font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:nowrap; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">
Studio 4 - New GX Studio</span> </div>
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<div dir="ltr">Let us know how you get on - thanks!</div>
<div dir="ltr">Julie<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219</a>
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<blockquote class="x_freshdesk_quote">On Thu, 10 Feb at 1:21 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div>Hi Bram,</div>
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<div dir="ltr">​<span style='color:rgb(0,0,0); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none'>Sure,
 allow us to check this and get back to you.</span> </div>
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<div dir="ltr">​Thank you for your patience and understanding. </div>
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<div dir="ltr">Kind Regards,</div>
<div dir="ltr">Pritish</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219</a> </div>
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<blockquote class="x_freshdesk_quote">On Wed, 9 Feb at 9:25 PM <span class="x_separator">
, Bram &lt;[email-masked]&gt; wrote:
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<span style="font-family:Calibri,sans-serif; font-size:11pt"><b>Dear Julie,</b></span><br>
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Thank you for your support, we have tried the last option last night but still it didn't work. </div>
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Could you please add a new studio just to try this out?</div>
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I'm at a differtent location right now so for its possible to inform my colleque or tsake action myself from 16.00.</div>
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<b><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Met sportieve groet,</span><span style='font-family:"Verdana",sans-serif'><span style=""></span></span></b>
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<span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><b>Bram Ottens</b></span>
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<span style="font-family:Calibri,Helvetica,sans-serif; color:red; font-size:11pt; line-height:normal"><b><i>Team Ron Haans Stadskanaal</i></b></span>
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<span style="font-size:11pt; color:rgb(0,0,0); text-indent:35.4pt; font-family:Calibri,Helvetica,sans-serif">         9502 CT Stadskanaal </span>
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<i><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Bereikbaar op de volgende tijdstippen:</span></i>
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<i><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Maandag - vrijdag      09.00 - 12.00</span></i><i style="font-size:11pt; font-variant-ligatures:inherit; font-variant-caps:inherit; font-weight:inherit"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"> </span></i>
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<div>Van: Les Mills International &lt;[email-masked]&gt;<br>
<b>Verzonden:</b> dinsdag 8 februari 2022 19:41<br>
<b>Aan:</b> Stadskanaal | Sportcentrum Ron Haans &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills </div>
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<div>Hi Bram,</div>
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<div dir="ltr">That would be the only course of action to take to have your App sync with the Scheduler. You have to remove the iPad from the online scheduler and resync it to the correct studio. Are you waiting the 5-10 minutes before reinstalling the App
 and signing in?</div>
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<div dir="ltr">Otherwise we can add an additional studio on our end. </div>
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<div dir="ltr">Let us know, thanks, </div>
<div dir="ltr">Julie<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Wed, 9 Feb at 6:05 AM <span class="x_x_separator">
, Bram &lt;[email-masked]&gt; wrote:
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<span style="font-family:Calibri,sans-serif; font-size:11pt"><img class="x_x_EmojiInsert" width="452" height="63.51288056206089" style="width:452px; height:63.5129px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYxMzA4MjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.if1-mTM2t2dn6XdR_RQ7bYd-hY2AspTWlezw4yxoSLo"><br>
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<span style="font-family:Calibri,sans-serif; font-size:11pt"><b>Beste Julie,</b></span><br>
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Thanks for your quick answer, but is is also something i already tried, too bad it didn't work. But i can try again.</div>
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From the contact member  was the advice to re-install the app so we did, didn't work en shortly after that i tried contacting you guys.</div>
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<b style="font-size:11pt; font-style:inherit; font-variant-ligatures:inherit; font-variant-caps:inherit"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Met sportieve groet,</span></b><br>
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<span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><b>Bram Ottens</b></span>
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<span style="font-family:Calibri,Helvetica,sans-serif; color:red; font-size:11pt; line-height:normal"><b><i>Team Ron Haans Stadskanaal</i></b></span>
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       </span></span><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)">Beneluxlaan 2A  | </span><img class="x_x_EmojiInsert" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYxMzA4MjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.nQ_CNkUKgHQuwIAmPpyCulsNxuM4emg-bnK4FPoXHFQ"></b></span><span style='font-family:"Verdana",sans-serif'><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)"> </span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)">[email-masked]</span></a><span style='font-family:"Verdana",sans-serif'><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)"> 
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<span style="font-size:11pt; color:rgb(0,0,0); text-indent:35.4pt; font-family:Calibri,Helvetica,sans-serif">         9502 CT Stadskanaal </span>
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<i><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Bereikbaar op de volgende tijdstippen:</span></i>
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<i><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Maandag - vrijdag      09.00 - 12.00</span></i><i style="font-size:11pt; font-variant-ligatures:inherit; font-variant-caps:inherit; font-weight:inherit"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"> </span></i>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219