Subject: Tech Support Candidate - Gaurav Goel
From: Gaurav Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 10:28:45 -0500

| | Tech Support Test

Name | Gaurav Goel
E-mail | [email-masked]
Phone Number | (91) 8859490991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Senior Analyst | | 29000
Previous Employer 1 | Tech Mahindra | Associate support | 02/04/21 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check the error and troubleshoot as per the error. In this case,
1. I will check if internet connection is workimg fine.
2. If the URL is correct.
3. I will try to open it in another browser and clear cache and cookies of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth in phone
2. Turn on the speaker
3. Pair the device
4. Enter the PIN to pair it.
5.Connected

What according to you makes you a good candidate for customer service or technical support job?

I have been working in this enviroment since last 3 years and I have interacted with international users.
I have technical background and I have exposure to technical troubleshooting as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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