Subject: Tech Support Candidate - Jagdeep kumar Kumar
From: Jagdeep kumar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 09:41:08 -0500

| | Tech Support Test

Name | Jagdeep kumar Kumar
E-mail | [email-masked]
Phone Number | (127043) 9812580199
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhiwani
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Picar technology | Senior analyst | 3 dec 2021 | 36k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) very First i take remote of user screen and try to open the link in different browser and parallely try to open the link in our machine browser
If the link is open in our browser then delet the browser history or reset the browser of user machine.
Check issues is resolve ok

Elese check user is connected to VPN or bot
If connected try to open the link in incognito Mode or private browsing and try to Add link in safe site
If issues is fix Good
Elese create incident and assign it to TMT team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) very First open the bluetooth of speaker
2) open the phone bluetooth
And check available device
Than pair it..

What according to you makes you a good candidate for customer service or technical support job? | Having Good communication as well as Technical sound person.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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