Subject: Tech Support Candidate - KOMAL BAGHEL
From: KOMAL BAGHEL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 09:16:37 -0500

| | Tech Support Test

Name | KOMAL BAGHEL
E-mail | [email-masked]
Phone Number | (201301) 8223883286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 12 near choramore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Skill joint private limited delhi | Technical support Engineer | 10/4/2021 | 18 thousand
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device
Make Sure the internet connection works
Check if the website is down for everybody or just me
Type the website address you're having problem reaching then push Enter or Return

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen and touch and hold bluetooth. Tap pair new device.if you don't find pair new device check under available devices or tap More. Refresh
Tap the name of the bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | It's all about your attitude in addition to your academic qualification skills like soft spoken
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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