Subject: Tech Support Candidate - Pratik Sinha
From: Pratik Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 06:52:55 -0500

| | Tech Support Test

Name | Pratik Sinha
E-mail | [email-masked]
Phone Number | (91) 9711287524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Analyst | 20th March 2022 | 45000
Previous Employer 1 | AK Global Info Solutions LLP | Technical Consultant | 21 Nov 2018 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Internet Connectivity.
Check browser update.
Clear cache and cookies.
Click History and select Clear Recent History.
A DNS cache that could become outdated or corrupted.
Launch another browser, Firefox or Microsoft Edge, and try to open the site you were having problems with, if you are able to open the sites then the problem is with the browser, Can be updated or uninstalled, and re-installed back.
Restart Device.
Make Sure the Internet Connection Works.
Check if the Website is Down for Everybody.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth.
Tap Pair new device. If you don't find Pair a new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Customer Focus.
Customer Relationship Management.
Customer Service Skills.
Basic help desk resolution and service desk delivery.
In-depth technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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