Subject: Tech Support Candidate - AKASH Shukla
From: AKASH Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 06:37:21 -0500

| | Tech Support Test

Name | AKASH Shukla
E-mail | [email-masked]
Phone Number | (+91) 8279310040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi south extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
ITIL tool fres desk

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Odyssey | System admin | Feb 2019 | 17500
Previous Employer 1 | Shorya Infotech | Technical support | 10feb | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check error code or error note
On the screen after that I am going to website security setting I am I will check website is allow or not after that I am checking this browser is updated or not after that I am allows a website security and update the the this particular browser after that clean cookies
After that restart system i sure 100 run tha brouser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start your Bluetooth time on search bar start address other device Bluetooth top 10 show on your phone bluetooth connection then ok tab connect Bluetooth
What according to you makes you a good candidate for customer service or technical support job? | Because I have 5 year experience and relevant experience 3 year as a tech support I handle the the previous and Saudi Arabia client so I am confident I am good candidate for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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