Subject: Tech Support Candidate - Vikas Singh
From: Vikas Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 04:25:12 -0500

| | Tech Support Test

Name | Vikas Singh
E-mail | [email-masked]
Phone Number | (+91) 9971085033
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgoan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server installation & configuration mails on outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti axa life insuranc | IT Engineer | 2019-2022 | 20k
Previous Employer 1 | Niit | Desktop support | 2018 to 2019 | 15k
Previous Employer 2 | Crediton company | Desk analysis | 6 month | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first we check Padlock icon if connection was interrupted or not change the browser also
.Check the proper DNS with respect of numberic IP address because DNS can't remember alphabetic
Than connection was reset, The connection has timed out generally  after that we check The proxy server is refusing connections
If we Unable to find the proxy server correct it IP addresses with ping live running server

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

its make other candidate to collect the information about what it is  for example :One I share my live example. In previous organisation my user is facing problem he cannot be copy and paste file to another folder he said me that Why is the keyboard not working, see the reality of all the keypads by pressing the button and after that help him that his notepad keytry which button is not working So my user was facing the ESC button sticking , which was alrady press the button, so I solved his problem
Soo,
You will understand his query from your customer according to him, only then you will be able to solve it.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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