Subject: Tech Support Candidate - Navneet Kumar
From: Navneet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 02:46:53 -0500

| | Tech Support Test

Name | Navneet Kumar
E-mail | [email-masked]
Phone Number | (+91) 7533002838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printer CCTV Biometric

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Total it global | Service Desk Analyst | Working | 17100
Previous Employer 1 | DCDC Health care PVT Ltd | IT Executive | May 2021 | 12500
Previous Employer 2 | ELENTEC INDIA Pvt Ltd | Trainee | Aug 2020 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will connect with the user over call and ask whether Internet is accessible or not.

2. Then if internet is working then I will connect with user through Remote Desktop.

3. After connecting I will check that any other website are accessible or not.

4. To check thia I will run ping command in cmd and ping to Google, if I get the result means there is issue like site is blocked for the user.

5. Then I will go to thw wesite and check the error what website is showing when user is trying to access.

6. There will be a chance that website is down at that time or it is not available to use in that perticular region. So I will do some basic troubleshooting steps if the issue is different with that.

7. I will go to the browser settings and clear the cache and cookies for thw website and browser.

8. Remove temp files from yhe system.

9. Ask user to restart the wifi.
10. Flushing dns if the issue with the DNS server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker and mobile Bluetooth.

2. Check the speaker name and go to the Bluetooth settings in phone and look for the Bluetooth device name.

3. If it is foundable then press on the device name and then it will connect to device and pop up the pair settings

4. Allow pairing and now Bluetooth device gte connected

What according to you makes you a good candidate for customer service or technical support job?

1. Communication Skills
2. Understanding the situation and gethering the required information.
3. Problems solving mindset
4. Able to share the knowledge of issue to user in common language.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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