Subject: Daily performance summary for LiveSalesman team for Feb 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Feb 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 4 | 30 | 0 | 3 | 42
Raghwendra Pratap Singh | 0 | 2 | 44 | 0 | 15 | 61
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 15 | 0 | 1 | 0 | 6 | 22
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 2 | 7 | 14 | 0 | 14 | 37
Ankit Kumar | 2 | 6 | 17 | 0 | 5 | 30
Abu Sufian | 0 | 7 | 49 | 0 | 0 | 56
Aws Adra | 0 | 7 | 52 | 0 | 0 | 59
Waseem Ahemad . Khan | 0 | 10 | 34 | 0 | 4 | 48
Amir Aziz | 0 | 0 | 0 | 14 | 0 | 14
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdulilah Alorefaj | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 24 | 43 | 241 | 14 | 49 | 371

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 41
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 11
| | Delivery Status | 34
| | Missing items\parts | 2
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 111
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 5
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 6
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Pricing | 2
| | Product Specification | 68
PreSales Total | | | 89
Grand Total | | | 208

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 1 | 1 | 0 | 0 | 1 | 6
Syed Ataullah | 2 | 2 | 0 | 1 | 0 | 0 | 5
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 8 | 0 | 0 | 0 | 0 | 0 | 8
Mohammed Ali | 7 | 0 | 0 | 0 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 29 | 3 | 1 | 2 | 0 | 1 | 36

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 1 | 2 | 4 | 18 | 25
Ankit Kumar | 5 | 0 | 3 | 2 | 3 | 29 | 42
Abu Sufian | 11 | 1 | 4 | 0 | 3 | 20 | 39
Jok Kuol | 8 | 3 | 3 | 4 | 0 | 9 | 27
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 2 | 1 | 7 | 15
Waseem Ahemad . Khan | 16 | 2 | 4 | 1 | 2 | 12 | 37
Alhamzi Mohammed | 1 | 3 | 0 | 1 | 1 | 9 | 15
Raghwendra Pratap Singh | 1 | 0 | 0 | 2 | 0 | 3 | 6
Aws Adra | 4 | 1 | 1 | 1 | 0 | 0 | 7
Issam Tantori | 5 | 0 | 1 | 1 | 0 | 0 | 7
Grand Total | 55 | 11 | 17 | 16 | 14 | 109 | 222

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 2 | 4
Mohammed Ali | 5 | 0 | 0 | 0 | 0 | 14 | 19
Ankit Kumar | 2 | 0 | 1 | 0 | 0 | 6 | 9
Murtaza Kutiyanawala | 1 | 0 | 1 | 2 | 0 | 24 | 28
Jok Kuol | 5 | 1 | 2 | 1 | 2 | 13 | 24
Raghwendra Pratap Singh | 1 | 0 | 0 | 1 | 2 | 3 | 7
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 1 | 0 | 0 | 1 | 1 | 3
Issam Tantori | 0 | 0 | 0 | 0 | 1 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 0 | 0 | 3
Waseem Ahemad . Khan | 4 | 1 | 1 | 0 | 0 | 0 | 6
Grand Total | 21 | 3 | 6 | 5 | 6 | 64 | 105

Please feel free to reach out for any further clarifications.