Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 17:05:01 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0)">
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<span style="font-family:Calibri,sans-serif; font-size:11pt"><b>Beste Julie,</b></span><br>
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Thanks for your quick answer, but is is also something i already tried, too bad it didn't work. But i can try again.</div>
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From the contact member  was the advice to re-install the app so we did, didn't work en shortly after that i tried contacting you guys.</div>
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<b style="font-size: 11pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Met sportieve groet,</span></b><br>
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<span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><b>Bram Ottens</b></span>
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<span style="font-family:Calibri,Helvetica,sans-serif; color:red; font-size:11pt; line-height:normal"><b><i>Team Ron Haans Stadskanaal</i></b></span>
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<span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><b style="line-height:normal"><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:black"><b><img class="EmojiInsert" style="margin:0px; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYxMzA4MjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Ef5P_Zh-Z5FZ3f4ZJHVSRE58TP3y9DovMGMCJMcQDPw"></b></span><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)"><b>:</b></span><span style="margin:0px; font-weight:400; font-size:11.5pt; font-family:Verdana,sans-serif; color:black"><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)"> </span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)"> 
       </span></span><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)">Beneluxlaan 2A  | </span><img class="EmojiInsert" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYxMzA4MjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.nQ_CNkUKgHQuwIAmPpyCulsNxuM4emg-bnK4FPoXHFQ"></b></span><span style='font-family:"Verdana",sans-serif'><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)"> </span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)">[email-masked]</span></a><span style='font-family:"Verdana",sans-serif'><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)"> 
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  | </span><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); font-size:11pt; color:rgb(5,99,193)"><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255)"><b><img class="EmojiInsert" style="margin:0px; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYxMzA4MjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1uaKPeFsYJdryfTFJtF1sgiLX7fyHN1fMNhdWRpfhqg"></b></span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255)"><b>:</b></span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255)"> 
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<i><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Bereikbaar op de volgende tijdstippen:</span></i>
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<div>Van: Les Mills International &lt;[email-masked]&gt;<br>
<b>Verzonden:</b> dinsdag 8 februari 2022 17:50<br>
<b>Aan:</b> Stadskanaal | Sportcentrum Ron Haans &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills
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<div>Hi Bram,</div>
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<div dir="ltr">Thanks for explaining more. We would advise against deleting the App in the future. Please use the directions below to reconnect your App to the Online Scheduler.</div>
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<div style="box-sizing:border-box; line-height:18px">1. <a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer" target="">
Log into the Virtual scheduler </a>tool via your desktop with your Virtual username and password.</div>
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<div style="box-sizing:border-box; line-height:18px">2. Click on the Settings icon and select 'Manage Devices' .</div>
<div style="box-sizing:border-box; line-height:18px">3. To the right you will see options to ‘REMOVE DEVICE’ (highlighted in yellow below). Click on the option that corresponds to the device you would like to remove (in the below example there is only one device
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<div style="box-sizing:border-box; line-height:18px">4. Click the Green button: SAVE CHANGES to process the device unlinking.</div>
<div dir="ltr" style="box-sizing:border-box; line-height:18px">5. Once this has processed, it will take 5-10 minutes for the app to become ready for connecting/pairing with your studio timetable.</div>
<div style="box-sizing:border-box; line-height:18px">6. Log into the iPad app with your Virtual username and password and select your studio from the list and begin setup.</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219</a> </div>
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<blockquote class="x_freshdesk_quote">On Wed, 9 Feb at 5:47 AM <span class="x_separator">
, Bram &lt;[email-masked]&gt; wrote:
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<span style="font-family:Calibri,sans-serif; font-size:11pt"><b>Beste Julie,</b></span><br>
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The system did work quit well but after a short while some issues appeared, the screen wouldnt work or the lessons wouldnt start on the projector. When we closed the app we saw the ipad screen so it does work. </div>
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I had contact with someone but they already free. </div>
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i have deleted the ap from the ipad, i changed the password and i canoot login in the ipad version of les mills virtual because it says there are no studio's connectedd to my account. </div>
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When i log in with te same account settings on my desktop i can change my schedule like before.</div>
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<b><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Met sportieve groet,</span><span style='font-family:"Verdana",sans-serif'><span style=""></span></span></b>
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<span style="font-family:Calibri,Helvetica,sans-serif; color:red; font-size:11pt; line-height:normal"><b><i>Team Ron Haans Stadskanaal</i></b></span>
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<i><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Maandag - vrijdag      09.00 - 12.00</span></i><i style="font-size:11pt; font-variant-ligatures:inherit; font-variant-caps:inherit; font-weight:inherit"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"> </span></i>
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<div>Van: Les Mills International &lt;[email-masked]&gt;<br>
<b>Verzonden:</b> dinsdag 8 februari 2022 17:42<br>
<b>Aan:</b> Stadskanaal | Sportcentrum Ron Haans &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills </div>
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<div>Hi Bram,</div>
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<div dir="ltr">​Thanks for letting us know. Can you tell me more about what you are trying to do? Are you connecting a new iPad for Virtual?</div>
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<div dir="ltr">Thanks, </div>
<div dir="ltr">Julie<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Wed, 9 Feb at 5:39 AM <span class="x_x_separator">
, Bram &lt;[email-masked]&gt; wrote:
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<span style="font-family:Calibri,sans-serif; font-size:11pt"><b>Dear Julie,</b></span><br>
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I've have already tried and succeeded in making a new password but now the ap says there ar no studios connected</div>
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<b><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal">Met sportieve groet,</span><span style='font-family:"Verdana",sans-serif'><span style=""></span></span></b>
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<span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><b>Bram Ottens</b></span>
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<span style="font-family:Calibri,Helvetica,sans-serif; color:red; font-size:11pt; line-height:normal"><b><i>Team Ron Haans Stadskanaal</i></b></span>
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       </span></span><span style="margin:0px; font-weight:400; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)">Beneluxlaan 2A  | </span><img class="x_x_EmojiInsert" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYxMjc0OTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.cNLxX2o0r6XoGHSbrOp6KoJoBEJ03sgfUqLO4gWgmaE"></b></span><span style='font-family:"Verdana",sans-serif'><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)"> </span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)">[email-masked]</span></a><span style='font-family:"Verdana",sans-serif'><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal; color:rgb(0,0,0)"> 
  | </span><span style="font-family:Calibri,Helvetica,sans-serif; font-size:11pt; line-height:normal"><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255)"><b><img class="x_x_EmojiInsert" style="margin:0px; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTYxMjc0OTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.0Gsdmyv91_4OPvSOgIqagRZj1YmKru1DLt_e4kfJPGg"></b></span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); color:rgb(0,0,0)"><b>:</b></span><span style="margin:0px; font-family:Verdana,sans-serif; background-color:rgb(255,255,255)"><span style="color:rgb(0,0,0)"> </span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0)">   </span></span><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); font-size:11pt; color:rgb(5,99,193)"><a href="https://www.ronhaans.nl/1/92/247-ron-haans-fitness-centrum-stadskanaal.html" rel="noreferrer" style="margin:0px; font-family:Calibri,sans-serif; background-color:rgb(255,255,255)"><span style="color:rgb(0,0,0)">Ronhaans.nl</span></a></span><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif; background-color:rgb(255,255,255); font-size:11pt; color:rgb(0,0,0)"> 
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   0599-655008</span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:rgb(0,0,0); background-color:rgb(255,255,255); text-indent:35.4pt"> </span><span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif; color:black; background-color:rgb(255,255,255); text-indent:35.4pt">
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<div>Van: Les Mills International &lt;[email-masked]&gt;<br>
<b>Verzonden:</b> dinsdag 8 februari 2022 17:38<br>
<b>Aan:</b> Stadskanaal | Sportcentrum Ron Haans &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills </div>
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<div>Hi Bram,</div>
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<span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>Please </span><a href="https://uk.lesmillsvirtual.com/virtual/login" rel="noreferrer" target="">click here</a><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'> to
 access the Virtual Scheduler login page and click 'Reset Password', as below.</span><br>
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<img class="x_x_x_fr-fic x_x_x_fr-dii" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY1NTA4OTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NhZ6QRQqtl8mFAJtjh8PbSk4WczYWlwNkqt_MPgGgoc"><span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'><br>
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<div>You will then be taken to the page below to enter your username or the email associated with your account.</div>
<div>Click 'confirm'</div>
<div>An email will be sent to your registered email address with instructions on how to reset your password.</div>
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<b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'>IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain </b><font><strong>synchronization</strong></font><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif'> with
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Thanks, </div>
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<div dir="ltr">Julie<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219</a> </div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219