Subject: Ticket re-opened - [#5219] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 17:05:02 +0000

Hi Pritish Nandi,  Ticket “#5219 – Virtual App Support - Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219 to view the ticket.  Ticket comment   

 

 

 

 

 
 
Beste Julie, 

 

Thanks for your quick answer, but is is also something i already tried, too bad it didn't work. But i can try again. 
 
From the contact member  was the advice to re-install the app so we did, didn't work en shortly after that i tried contacting you guys. 

 
 
Met sportieve groet, 

 

 
Bram Ottens

 
 
Team Ron Haans Stadskanaal

 

 

 

 
 
:  
       Beneluxlaan 2A  |  [email-masked] 
  | :    Ronhaans.nl 
  | : 
   0599-655008 

 
         9502 CT Stadskanaal 

     (tegenover de JUMBO)  

 

Bereikbaar op de volgende tijdstippen:

 
 
Maandag - vrijdag      09.00 - 12.00 

 

 

 

 

 

  
 Van: Les Mills International <[email-masked]> 
Verzonden: dinsdag 8 februari 2022 17:50 
Aan: Stadskanaal | Sportcentrum Ron Haans <[email-masked]> 
Onderwerp: Re: Virtual App Support - Les Mills

 

 Hi Bram, 
 ​ 
 
 Thanks for explaining more. We would advise against deleting the App in the future. Please use the directions below to reconnect your App to the Online Scheduler. 

 

 

 1. 
Log into the Virtual scheduler tool via your desktop with your Virtual username and password. 
 
 2. Click on the Settings icon and select 'Manage Devices' . 
 3. To the right you will see options to ‘REMOVE DEVICE’ (highlighted in yellow below). Click on the option that corresponds to the device you would like to remove (in the below example there is only one device
 connected) 
 4. Click the Green button: SAVE CHANGES to process the device unlinking. 
 5. Once this has processed, it will take 5-10 minutes for the app to become ready for connecting/pairing with your studio timetable. 
 6. Log into the iPad app with your Virtual username and password and select your studio from the list and begin setup. 

 

 

 

Thanks!

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219  

 

 
 On Wed, 9 Feb at 5:47 AM 
, Bram <[email-masked]> wrote:

 

 

 

 

 

 
 
Beste Julie, 

 

The system did work quit well but after a short while some issues appeared, the screen wouldnt work or the lessons wouldnt start on the projector. When we closed the app we saw the ipad screen so it does work.  

 
 
I had contact with someone but they already free.  

 
 
i have deleted the ap from the ipad, i changed the password and i canoot login in the ipad version of les mills virtual because it says there are no studio's connectedd to my account.  

 
 
When i log in with te same account settings on my desktop i can change my schedule like before. 

 

 
 
Met sportieve groet,

 

 
Bram Ottens

 
 
Team Ron Haans Stadskanaal

 

 

 

 
 
:  
       Beneluxlaan 2A  |  [email-masked] 
  | :    Ronhaans.nl 
  | : 
   0599-655008 

         9502 CT Stadskanaal 

     (tegenover de JUMBO)  

 

Bereikbaar op de volgende tijdstippen:

 
 
Maandag - vrijdag      09.00 - 12.00 

 

 

 

 

 

 
 
 Van: Les Mills International <[email-masked]> 
Verzonden: dinsdag 8 februari 2022 17:42 
Aan: Stadskanaal | Sportcentrum Ron Haans <[email-masked]> 
Onderwerp: Re: Virtual App Support - Les Mills  

 
 
 Hi Bram, 
 ​ 
 
 ​Thanks for letting us know. Can you tell me more about what you are trying to do? Are you connecting a new iPad for Virtual? 
 ​ 
 Thanks,  
 Julie 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219  

 

 
 On Wed, 9 Feb at 5:39 AM 
, Bram <[email-masked]> wrote:

 

 

 

 

 

 
 
Dear Julie, 

 

I've have already tried and succeeded in making a new password but now the ap says there ar no studios connected 

 

 

 
 
Met sportieve groet,

 

 
Bram Ottens

 
 
Team Ron Haans Stadskanaal

 

 

 

 
 
:  
       Beneluxlaan 2A  |  [email-masked] 
  | :    Ronhaans.nl 
  | : 
   0599-655008 

         9502 CT Stadskanaal 

     (tegenover de JUMBO)  

 

Bereikbaar op de volgende tijdstippen:

 
 
Maandag - vrijdag      09.00 - 12.00 

 

 

 

 

 

 
 
 Van: Les Mills International <[email-masked]> 
Verzonden: dinsdag 8 februari 2022 17:38 
Aan: Stadskanaal | Sportcentrum Ron Haans <[email-masked]> 
Onderwerp: Re: Virtual App Support - Les Mills  

 
 
 Hi Bram, 
 ​ 

Please click here to
 access the Virtual Scheduler login page and click 'Reset Password', as below. 

 

 

 

 
 You will then be taken to the page below to enter your username or the email associated with your account. 
 Click 'confirm' 
 An email will be sent to your registered email address with instructions on how to reset your password. 

 

 

 

 
 
IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain synchronization with
 the Scheduler timetable by clicking on 'Login with my new password', as below: 

 

  

  

 
Thanks,  

 
 Julie 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5219