Subject: Tech Support Candidate - Nisha Sharma
From: Nisha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Feb 2022 09:45:56 -0500

| | Tech Support Test

Name | Nisha Sharma
E-mail | [email-masked]
Phone Number | (80917) 8091798355
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 75
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Sql ,itil process,basic python

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Vayam info solutions | Noida | June 2020 | 12000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I closed the all other tabs, extensions and apps and restart chrome.
If now it is not open then I try to open it in another tab.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I have to turn on the Bluetooth in both mobile and speaker
Now I pair the mobile Bluetooth to the speaker Bluetooth
Now enter the password to connect the both devices.

What according to you makes you a good candidate for customer service or technical support job? | Firstly proper listen to the customer what is the main issue then check the information of customer and find the issue.after that provide the good resolution to customer and try to solve the problem
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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