Subject: English Language Test - Santosh Kumar
From: Santosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Feb 2022 07:20:53 -0500

| | Foreign Language Screening Test

Name | Santosh Kumar    /  (91) 8178129376    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Greeting of the day!

As we checked, your order is not delivered due to wrong address. Please confirm us the correct address so that we can deliver your order.

For any other query, please feel free to contact us.

Thanks & regards
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We apologise for this inconvenience. There was no any scratches on the cabinet when it was delivered but we are still ready to replace it as you are good customer. Our engenier will visit tomorrow at home and replace it.

For any other query, please feel free to contact us.

Thanks & regards,
Xyz

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