Subject: English Language Test - Gaurav Gupta
From: Gaurav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Feb 2022 01:08:35 -0500

| | Foreign Language Screening Test

Name | Gaurav Gupta    /  (110051) 9873327706    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting us.

First of all, we sincerely apologize for the inconvenience that caused you due to the delay in delivery. I have gone ahead and checked further with my shipping department, I have got an update that your order is out for delivery however, due to insufficient shipping address your order is not successfully delivered at your respective destination. Could you please help us by sharing your proper shipping address once again with us in the given format below:

Name:
House number:
Street address:
Landmark:
Postal code:
State/Provision:
Country:
Phone number:
Email address:

We are waiting for your response.

In the meantime, if you have any further queries, please feel free to get back to us.

Thanks!
George (Gaurav)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for reaching out to us.

We apologize for the inconvenience that caused you. Unfortunately, I do not have the required information at this moment handy with me. At this point of time, I have a best plan for you, I can proceed further and share all your details with our internal concerned team. Please allow us 12-24 business hours, we will get back to you via email.

Please be rest assured you are our precious customer, we will give our best resolution to assist you in regards to this concern.

Thank you for your understanding, patience, and co-operation with us.

In the meantime, if you have any further queries, please feel free to get back to us.

Thanks!
George (Gaurav)

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