Subject: Daily report - 07/02/2022
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: ashish dabral <[email-masked]>
Date: Mon, 7 Feb 2022 21:54:04 -0700 (MST)

Hi All, 

Apologies for not sending a report yesterday as I was very busy and did not get any time. 

PFB the report for yesterday. We can see high call flow in all shifts. Except Ritesh, everybody who had less number of tickets replied have had more calls to attend. Ritesh has high number of tickets but the replied tickets are less. 

@deeksha - Please do speak to him once. I will arrange a conference call once he is in. Let me know yoru availibility. 

07/01/2022 																										
		Today's Queue 	Yesterday's Productivity 	CSAT (Monthly) 	Review (Pritish) 
Agents 	Hold Tickets 	Open Tickets 	Pending Tickets 	Public Comments 	Solved 	IB Calls 	OB calls 	Attempted OB 	Chats 	Chat time 	Productivity 	After Call Work 	Available 	Away 	Offline 	On a Call 	Total 	Attendance 	Score 	Surveys 	RMA And Tech Questions 	Public Comment 	Internal Comment 	Contact Added 	Escalations 	Agenda For Today 
Josie Lau 	0 	4 	36 	83 	45 	16 	23 	28 	2 	0:08:00 	124 	01:31:06 	04:05:09 	00:37:11 	00:15:31 	02:28:08 	08:57:05 	P 	3.00 	2 	85 	13 	72 	7 	0 	Training 
Bharat Bhattacharya 	0 	2 	52 	43 	8 	6 	10 	2 	2 	0:10:00 	61 	00:48:18 	04:57:15 	02:14:08 	00:00:00 	01:06:36 	09:06:17 	P 	3.75 	4 
Shivangi Bhattacharya 	0 	19 	38 	51 	23 	13 	13 	9 	2 	0:11:00 	79 	00:21:09 	06:53:04 	00:58:06 	00:00:00 	00:51:48 	09:04:07 	P 	3.14 	7 
Grace Boussi 	0 	32 	26 	26 	14 	12 	8 	0 	1 	0:20:00 	47 	01:38:03 	03:41:20 	01:52:53 	00:00:03 	02:02:16 	09:14:35 	P 	5.00 	1 
Denisa Magda 	0 	18 	18 	15 	5 	2 	1 	1 			18 	00:15:31 	04:16:33 	00:08:38 	00:00:00 	00:08:54 	04:49:36 	P 	3.00 	3 
Ismael Zakaria 	0 	34 	20 	19 	20 	21 	2 	3 	1 	0:13:00 	43 	01:30:35 	04:05:11 	01:49:42 	00:00:00 	01:24:53 	08:50:21 	P 	5.00 	2 
Rosette Modiri 	0 	14 	45 	32 	7 	8 	8 	3 	1 	0:36:00 	49 	00:12:26 	04:29:38 	02:18:31 	00:00:00 	01:59:23 	08:59:58 	P 	4.00 	4 
Taha Amir 	0 	29 	40 	20 	19 	19 	10 	2 	2 	0:15:00 	51 	00:32:19 	04:28:26 	01:26:02 	00:00:00 	02:35:35 	09:02:22 	P 	4.75 	4 
Adelina Paula Bartes 	0 	12 	31 	33 	5 	3 	18 	5 	1 	0:10:00 	55 	02:04:16 	04:15:03 	01:39:44 	00:02:37 	01:36:10 	09:37:50 	P 	3.33 	6 
Sebastian Coldea 	0 	9 	38 	28 	12 	13 	3 	2 	2 	0:24:00 	46 	00:44:31 	05:00:17 	01:49:55 	00:00:00 	01:31:47 	09:06:30 	P 	4.29 	7 
Sven Thiele 	0 	20 	29 	16 	11 	6 	10 	2 			32 	00:24:57 	07:13:22 	01:00:00 	00:00:01 	00:52:31 	09:30:51 	P 	4.11 	9 
Ritesh Kumar 	0 	39 	21 	23 	4 	2 	10 	8 	2 	0:20:00 	37 	00:51:49 	06:06:14 	02:38:26 	00:00:45 	00:43:36 	10:20:50 	P 	3.50 	2 
AJ Hurry 	0 	27 	40 								0 							A 	4.29 	7 
Bharat Bhushan 	0 	23 	32 	54 	17 	11 	11 	5 			76 	00:13:57 	07:57:00 	01:02:59 	00:00:41 	01:20:28 	10:35:05 	P 	4.83 	6 
Pravesh Singh 	0 	2 	9 	15 	11 	5 	11 	0 	4 	0:20:00 	35 	00:20:42 	03:59:06 	03:15:57 	00:00:00 	01:12:44 	08:48:29 	P 	5.00 	5 
Aparna Jain 	1 	56 	189 	69 	50 	0 	1 	0 			70 	00:00:50 	00:00:00 	05:33:08 	00:00:00 	00:01:51 	05:35:49 	P 	4.65 	20 
Daniele Castiglioni 	19 	59 	173 	63 	24 						63 							P 	4.44 	18 

Regards, 
Pritish Nandi