Subject: Daily performance summary for LiveSalesman team for Feb 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Feb 2022 09:05:25 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 0 | 23 | 1 | 24
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 14 | 13 | 7 | 34
Amir Aziz | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 4 | 18 | 3 | 25
! Hassan Saeed | 0 | 0 | 4 | 0 | 4
Abdulilah Alorefaj | 0 | 0 | 36 | 8 | 44
Abdullah Abuthnain | 0 | 0 | 49 | 10 | 59
Abdulmajeed Alanazi | 0 | 0 | 1 | 0 | 1
Ali Ibraheem | 0 | 0 | 33 | 3 | 36
Asma Alotaibi | 0 | 0 | 26 | 3 | 29
Doaa Almutawa | 0 | 0 | 51 | 8 | 59
Jaber Almarri | 0 | 0 | 36 | 5 | 41
Javed Aslam | 0 | 0 | 1 | 1 | 2
Mohiuddin Lsm | 0 | 3 | 14 | 4 | 21
Rayan Suliman | 0 | 0 | 25 | 0 | 25
Grand Total | 1 | 23 | 330 | 53 | 407

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 21
| Delivery Related | (blank) | 19
| | Damage during delivery | 1
| | Day of Delivery - Status | 28
| | Delayed Delivery (Furniture) | 11
| | Delayed Delivery (HH) | 8
| | Delivery Status | 45
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 6
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return Request Initiation | 2
Customer Services Total | | | 153
Live Sales | Pre-Sale | Promotion guide | 1
Live Sales Total | | | 1
No Answer Total | | | 41
No Answer | No Answer | No Answer | 41
PreSales | Other Enquiry | (blank) | 1
| | Offers | 18
| | Payment Methods | 1
| | Store Availability | 1
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| Product Related | (blank) | 2
| | Product Specification | 12
PreSales Total | | | 40
Grand Total | | | 235

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 19 | 1 | 0 | 0 | 1 | 5 | 26
Javed Aslam | 1 | 0 | 0 | 0 | 1 | 8 | 10
Mohiuddin Lsm | 7 | 3 | 2 | 2 | 3 | 4 | 21
Hasan Nour | 9 | 12 | 12 | 3 | 11 | 27 | 74
! Hassan Saeed | 0 | 2 | 6 | 2 | 1 | 4 | 15
Naji Shabanh | 4 | 2 | 3 | 3 | 3 | 8 | 23
Waseem Ahemad . Khan | 0 | 0 | 2 | 3 | 0 | 2 | 7
Ali hazzaa | 7 | 5 | 5 | 3 | 5 | 5 | 30
Doaa Almutawa | 8 | 7 | 3 | 0 | 1 | 1 | 20
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali Ibraheem | 7 | 0 | 2 | 2 | 1 | 1 | 13
Asma Alotaibi | 3 | 0 | 0 | 1 | 1 | 0 | 5
Rayan Suliman | 2 | 8 | 2 | 2 | 2 | 0 | 16
Khaled Sufian | 0 | 0 | 1 | 2 | 0 | 0 | 3
Abdulilah Alorefaj | 8 | 0 | 1 | 0 | 0 | 0 | 9
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdullah Abuthnain | 10 | 0 | 0 | 0 | 0 | 0 | 10
Jaber Almarri | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 90 | 40 | 40 | 23 | 30 | 68 | 291

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 2 | 3 | 1 | 3 | 6 | 15
Malek Hosan | 12 | 0 | 0 | 4 | 0 | 3 | 19
Hasan Nour | 4 | 7 | 4 | 2 | 2 | 9 | 28
Javed Aslam | 0 | 1 | 0 | 1 | 1 | 2 | 5
Naji Shabanh | 0 | 0 | 1 | 0 | 0 | 2 | 3
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali hazzaa | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdulilah Alorefaj | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jaber Almarri | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 2 | 1 | 0 | 0 | 0 | 0 | 3
Abdullah Abuthnain | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 24 | 11 | 10 | 10 | 6 | 23 | 84

Please feel free to reach out for any further clarifications.