Subject: Daily performance summary for LiveSalesman team for Feb 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Feb 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 2 | 18 | 0 | 3 | 29
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 5 | 2 | 14 | 0 | 9 | 30
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 11 | 0 | 12
Mohammed Ali | 9 | 0 | 2 | 0 | 10 | 21
Abu Sufian | 0 | 5 | 33 | 0 | 0 | 38
Alhamzi Mohammed | 0 | 3 | 25 | 0 | 1 | 29
Ankit Kumar | 0 | 3 | 5 | 0 | 0 | 8
Issam Tantori | 0 | 4 | 59 | 0 | 0 | 63
Waseem Ahemad . Khan | 0 | 6 | 27 | 0 | 6 | 39
Raghwendra Pratap Singh | 0 | 0 | 39 | 0 | 1 | 40
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdulilah Alorefaj | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 25 | 222 | 11 | 30 | 309

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 34
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 11
| | Delivery Status | 25
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 3
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 4
| | Refunds after Return | 1
Customer Services Total | | | 101
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 8
Mattress Related | Post-Sales | Spring issue | 1
No Answer | No Answer | No Answer | 8
PreSales | Other Enquiry | (blank) | 3
| | Offers | 1
| | Payment Methods | 1
| | Promo Code | 2
| | Store Availability | 20
| | Store Location | 2
| | Website/App Issues | 5
| Policy Related | (blank) | 1
| | Delivery Cost | 3
| | Delivery Time | 1
| | Return Policy | 2
| Product Related | Combo | 4
| | Pricing | 1
| | Product Specification | 38
PreSales Total | | | 84
Grand Total | | | 195

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 1 | 2
Syed Ataullah | 4 | 0 | 0 | 1 | 0 | 0 | 5
Malek Hosan | 0 | 0 | 1 | 1 | 0 | 0 | 2
Mohammed Ali | 5 | 1 | 0 | 0 | 0 | 0 | 6
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 7 | 0 | 0 | 0 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 22 | 1 | 2 | 2 | 0 | 1 | 28

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 1 | 2 | 3 | 19 | 26
Ankit Kumar | 2 | 3 | 1 | 2 | 3 | 31 | 42
Abu Sufian | 8 | 3 | 2 | 1 | 4 | 19 | 37
Waseem Ahemad . Khan | 8 | 0 | 4 | 3 | 3 | 11 | 29
Jok Kuol | 3 | 5 | 3 | 1 | 0 | 8 | 20
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 1 | 1 | 7 | 15
Alhamzi Mohammed | 2 | 2 | 1 | 1 | 1 | 8 | 15
Raghwendra Pratap Singh | 0 | 0 | 0 | 1 | 0 | 3 | 4
Aws Adra | 2 | 0 | 2 | 2 | 0 | 1 | 7
Issam Tantori | 7 | 1 | 1 | 0 | 0 | 0 | 9
Grand Total | 37 | 16 | 15 | 14 | 15 | 110 | 207

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 2 | 3
Mohammed Ali | 3 | 0 | 0 | 0 | 2 | 12 | 17
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 6 | 7
Murtaza Kutiyanawala | 0 | 0 | 1 | 2 | 0 | 24 | 27
Jok Kuol | 4 | 2 | 2 | 2 | 1 | 13 | 24
Raghwendra Pratap Singh | 1 | 0 | 0 | 1 | 2 | 3 | 7
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 1 | 0 | 0 | 1 | 1 | 3
Issam Tantori | 0 | 0 | 0 | 0 | 1 | 0 | 1
Alhamzi Mohammed | 6 | 0 | 0 | 1 | 0 | 0 | 7
Waseem Ahemad . Khan | 4 | 2 | 0 | 0 | 0 | 0 | 6
Grand Total | 18 | 5 | 5 | 6 | 7 | 62 | 103

Please feel free to reach out for any further clarifications.