Subject: Confirming Clients
From: Release Concierge <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Rona Galangi <[email-masked]>, release <[email-masked]>
Date: Mon, 7 Feb 2022 15:02:53 -0500

Hi all!

We ran into an issue today where two clients had the same name and when the
appointment was booked, the wrong client was chosen. So please always
confirm the phone number and email address with the client to confirm that
the client chosen is the correct client that you are talking to on the
phone.

Sometimes clients have the same name, so make sure you add a new client if
the existing client is NOT the one you are speaking with on the phone.

I hope this makes sense!
Please let me know if you have any questions!

The Release Well-Being Team