Subject: Daily performance summary for LiveSalesman team for Feb 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Feb 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 4 | 32 | 5 | 41
Ali hazzaa | 0 | 0 | 39 | 4 | 43
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 3 | 2 | 5
Hasan Nour | 0 | 7 | 3 | 3 | 13
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 2 | 0 | 0 | 2
Abdullah Abuthnain | 0 | 6 | 23 | 3 | 32
Asma Alotaibi | 0 | 1 | 55 | 1 | 57
! Hassan Saeed | 0 | 0 | 8 | 2 | 10
Abdulilah Alorefaj | 0 | 0 | 63 | 12 | 75
Ali Ibraheem | 0 | 0 | 40 | 4 | 44
Jaber Almarri | 0 | 0 | 43 | 2 | 45
Naji Shabanh | 0 | 0 | 33 | 3 | 36
Grand Total | 0 | 22 | 342 | 41 | 405

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 36
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 25
| | Delayed Delivery (Furniture) | 27
| | Delayed Delivery (HH) | 4
| | Delivery Status | 29
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 7
| | Refunds after Return | 3
| | Return Request Initiation | 3
Customer Services Total | | | 141
No Answer | No Answer | No Answer | 63
No Answer Total | | | 63
PreSales | Other Enquiry | Payment Methods | 2
| | Promo Code | 3
| | Store Availability | 2
| | Website/App Issues | 1
| Policy Related | Delivery Time | 3
| | Return Policy | 1
| Product Related | Product Specification | 12
PreSales Total | | | 24
Grand Total | | | 228

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 1 | 0 | 0 | 1 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 1 | 0 | 0 | 1 | 6 | 11
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 7 | 8
Mohiuddin Lsm | 8 | 4 | 3 | 1 | 3 | 8 | 27
Hasan Nour | 15 | 21 | 7 | 9 | 9 | 30 | 91
! Hassan Saeed | 2 | 6 | 8 | 2 | 0 | 5 | 23
Naji Shabanh | 5 | 7 | 6 | 4 | 3 | 8 | 33
Waseem Ahemad . Khan | 0 | 2 | 1 | 4 | 0 | 2 | 9
Ali hazzaa | 10 | 2 | 6 | 4 | 2 | 6 | 30
Doaa Almutawa | 4 | 9 | 0 | 0 | 1 | 1 | 15
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali Ibraheem | 5 | 0 | 2 | 2 | 0 | 1 | 10
Asma Alotaibi | 2 | 0 | 0 | 1 | 1 | 0 | 4
Rayan Suliman | 10 | 2 | 2 | 4 | 1 | 0 | 19
Khaled Sufian | 0 | 0 | 2 | 1 | 0 | 0 | 3
Abdulilah Alorefaj | 9 | 0 | 1 | 0 | 0 | 0 | 10
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jaber Almarri | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 77 | 55 | 38 | 33 | 21 | 77 | 301

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 3 | 2 | 2 | 3 | 8 | 21
Hasan Nour | 12 | 9 | 2 | 3 | 4 | 10 | 40
Javed Aslam | 0 | 1 | 1 | 0 | 1 | 3 | 6
Naji Shabanh | 0 | 2 | 0 | 0 | 1 | 1 | 4
Malek Hosan | 0 | 0 | 3 | 2 | 0 | 3 | 8
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 1 | 3
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdulilah Alorefaj | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdullah Abuthnain | 9 | 0 | 0 | 0 | 0 | 0 | 9
Grand Total | 27 | 17 | 8 | 8 | 9 | 27 | 96

Please feel free to reach out for any further clarifications.