Subject: Daily performance summary for LiveSalesman team for Feb 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Feb 2022 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 12 | 0 | 3 | 15
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 1 | 4 | 37 | 0 | 0 | 42
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 2 | 0 | 0 | 10 | 0 | 12
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 4
Abu Sufian | 0 | 4 | 50 | 0 | 0 | 54
Alhamzi Mohammed | 0 | 1 | 39 | 0 | 10 | 50
Ankit Kumar | 0 | 3 | 19 | 0 | 0 | 22
Issam Tantori | 0 | 3 | 44 | 0 | 0 | 47
Mohammed Ali | 0 | 0 | 12 | 0 | 2 | 14
Waseem Ahemad . Khan | 0 | 0 | 8 | 0 | 0 | 8
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdulilah Alorefaj | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 15 | 221 | 10 | 15 | 270

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 9
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 8
| | Delayed Delivery (HH) | 2
| | Delivery Status | 38
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | Refund for Other reason | 3
| | Return item not received | 3
Customer Services Total | | | 74
No Answer | No Answer | No Answer | 19
No Answer Total | | | 19
PreSales | Other Enquiry | (blank) | 3
| | Offers | 2
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 5
| | Store Location | 1
| | Website/App Issues | 6
| Policy Related | Delivery Cost | 3
| | Return Policy | 1
| Product Related | Combo | 2
| | Pricing | 2
| | Product Specification | 76
PreSales Total | | | 104
Grand Total | | | 197

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 1 | 0 | 1 | 2 | 0 | 0 | 4
Syed Ataullah | 5 | 0 | 0 | 1 | 0 | 0 | 6
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 10 | 1 | 2 | 3 | 0 | 1 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 1 | 2 | 2 | 3 | 19 | 27
Ankit Kumar | 2 | 3 | 3 | 0 | 3 | 28 | 39
Abu Sufian | 6 | 7 | 0 | 2 | 4 | 18 | 37
Waseem Ahemad . Khan | 3 | 4 | 0 | 3 | 3 | 11 | 24
Jok Kuol | 5 | 5 | 2 | 2 | 1 | 7 | 22
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 1 | 1 | 9 | 16
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Alhamzi Mohammed | 6 | 0 | 2 | 0 | 2 | 7 | 17
Raghwendra Pratap Singh | 0 | 1 | 0 | 2 | 0 | 3 | 6
Aws Adra | 3 | 1 | 3 | 0 | 0 | 1 | 8
Issam Tantori | 2 | 1 | 1 | 0 | 0 | 0 | 4
Grand Total | 31 | 24 | 13 | 12 | 17 | 106 | 203

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 6 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 2 | 3
Mohammed Ali | 1 | 0 | 0 | 0 | 2 | 11 | 14
Murtaza Kutiyanawala | 0 | 1 | 0 | 2 | 0 | 24 | 27
Jok Kuol | 2 | 1 | 2 | 1 | 0 | 12 | 18
Raghwendra Pratap Singh | 1 | 1 | 1 | 2 | 3 | 2 | 10
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 3 | 0 | 0 | 0 | 1 | 0 | 4
Issam Tantori | 0 | 0 | 0 | 0 | 1 | 0 | 1
Alhamzi Mohammed | 6 | 0 | 0 | 1 | 0 | 0 | 7
Waseem Ahemad . Khan | 5 | 1 | 0 | 0 | 0 | 0 | 6
Grand Total | 18 | 6 | 3 | 6 | 7 | 58 | 98

Please feel free to reach out for any further clarifications.