Subject: Tech Support Candidate - MOHD HAMZA
From: MOHD HAMZA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Feb 2022 08:48:09 -0500

| | Tech Support Test

Name | MOHD HAMZA
E-mail | [email-masked]
Phone Number | (+91) 7800127282
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | SECTOR 62 NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER | SENIOR CUSTOMER SERVICE EXECUTIVE | 7 FEBRUARY 2022 | 21000
Previous Employer 1 | AWP | ASIISTANT COORDINATOR | APRIL 2021 | 16000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. FIRST, I WILL CHECK WHICH TYPE OF ERROR I AM GETTING
2. IF IT IS NO INTERNET CONNECTION, THEN I WILL MY WIFI OR INTERNET IS WORKING OR NOT.
3. ELSE IF IT IS NOT ALLOWED TO SEE THE WEBSITE , DUE TO SOME SETTING IN THE LAN OR THROUGH ADMINITRATOR SETTINGS.
4. ATLAST, IF STILL I AM NOT ABLE TO SOLVE , THEN I WILL SEARCH ON GOOGLE ABOUT THE ERROR I AM GETTING ON MY OTHER DEVICE WHICH IS COONECTED THROUGH INTERNET. AND WILL RESOLVE ACCORDINGLY

Please list the steps to connect a Bluetooth speaker to your mobile phone.

FIRST SWITCH ON THE BLUETOOTH OF THE SPEAKER
THEN I WILL GO ON THE BLUETOOTH SETTING OF THE MOBILE PHONE AND THERE WILL CLICK ON THE DESIRED BLUETOOTH SPEAKER'S NAME WHICH I WANTS TO CONECT.

What according to you makes you a good candidate for customer service or technical support job?

FIRST OF ALL I HAVE A TOTAL EXPERIENCE OF 3 YEARS IN THE SAME INDUSTRY, SO I KNOW PRETTY MUCH HOW TO HANDLE CUSTOMER'S QUERIES WITH QUICK AND PROPER RESOLUTION.
I AM A GOOD LISTENER AND HAVE A POSITIVE ATTITUDE.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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