Subject: Daily performance summary for LiveSalesman team for Feb 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Feb 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 16 | 4 | 20
Mohiuddin Lsm | 0 | 3 | 54 | 5 | 62
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 16 | 0 | 0 | 16
Malek Hosan | 1 | 0 | 27 | 1 | 29
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 2 | 76 | 1 | 79
Abdulilah Alorefaj | 0 | 0 | 82 | 11 | 93
Ali Ibraheem | 0 | 0 | 46 | 2 | 48
Naji Shabanh | 0 | 0 | 26 | 6 | 32
Rayan Suliman | 0 | 0 | 51 | 5 | 56
Grand Total | 1 | 22 | 378 | 35 | 436

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 32
| Delivery Related | (blank) | 34
| | Damage during delivery | 2
| | Day of Delivery - Status | 21
| | Delayed Delivery (Furniture) | 15
| | Delayed Delivery (HH) | 2
| | Delivery Status | 26
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 4
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 151
No Answer | (blank) | (blank) | 4
| No Answer | No Answer | 84
No Answer Total | | | 88
PreSales | Other Enquiry | Offers | 8
| | Payment Methods | 5
| | Promo Code | 2
| | Store Availability | 6
| | Store Location | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 4
| Product Related | (blank) | 12
| | Product Specification | 44
PreSales Total | | | 84
Grand Total | | | 323

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 1 | 0 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 0 | 0 | 0 | 3 | 5 | 11
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 5 | 6
Mohiuddin Lsm | 9 | 3 | 3 | 1 | 3 | 11 | 30
Hasan Nour | 17 | 17 | 0 | 8 | 10 | 34 | 86
! Hassan Saeed | 5 | 12 | 1 | 4 | 0 | 4 | 26
Naji Shabanh | 8 | 7 | 4 | 4 | 4 | 7 | 34
Khaled Sufian | 0 | 2 | 2 | 0 | 0 | 1 | 5
Ali hazzaa | 10 | 5 | 5 | 2 | 2 | 7 | 31
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 2 | 2
Doaa Almutawa | 22 | 3 | 6 | 0 | 1 | 1 | 33
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Asma Alotaibi | 1 | 0 | 0 | 1 | 1 | 0 | 3
Rayan Suliman | 10 | 2 | 1 | 3 | 0 | 0 | 16
Ali Ibraheem | 1 | 0 | 0 | 2 | 0 | 0 | 3
Abdulilah Alorefaj | 11 | 3 | 0 | 0 | 0 | 0 | 14
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 97 | 55 | 22 | 26 | 24 | 80 | 304

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 2 | 0 | 0 | 0 | 1 | 3
Hasan Nour | 22 | 7 | 0 | 7 | 6 | 16 | 58
Javed Aslam | 1 | 0 | 0 | 1 | 1 | 4 | 7
Naji Shabanh | 0 | 2 | 1 | 0 | 1 | 2 | 6
Malek Hosan | 0 | 0 | 6 | 0 | 0 | 6 | 12
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 0 | 0 | 0 | 1 | 0 | 0 | 1
Abdulilah Alorefaj | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 12 | 8 | 9 | 8 | 31 | 94

Please feel free to reach out for any further clarifications.